topic Re: Account was activated but not the SIM in Get Support

Account was activated but not the SIM

lbowers — Wed, 05 Jan 2022 07:27:15 GMT

Hello,

I went through activation process and then got an error. When i tried t start activation again it wouldn't let me us my email. Its because my account is set up but i didnt get a SIM activaiton confirmation email. What can I do to fix this?

Thank you

Re: Account was activated but not the SIM

popping — Fri, 09 Nov 2018 23:39:33 GMT

@lbowers wrote:
Hello,

I went through activation process and then got an error. When i tried t start activation again it wouldn't let me us my email. Its because my account is set up but i didnt get a SIM activaiton confirmation email. What can I do to fix this?

Thank you

Did you activate online?

If yes, your self-serve account was already created.

What is your account status on the overview page?

Re: Account was activated but not the SIM

lbowers — Fri, 09 Nov 2018 23:40:53 GMT

account status: active.

i am wiping my i phone to see if that helps. i was with telus.

Re: Account was activated but not the SIM

lbowers — Fri, 09 Nov 2018 23:50:35 GMT

says active....reseting my phone didnt help.

Re: Account was activated but not the SIM

lbowers — Fri, 09 Nov 2018 23:58:28 GMT

also old SIM card not working....

Re: Account was activated but not the SIM

lbowers — Sat, 10 Nov 2018 00:19:09 GMT

how quickly do these issues get resolved.

Re: Account was activated but not the SIM

lbowers — Sat, 10 Nov 2018 00:20:47 GMT

@CS_Agent please help

Re: Account was activated but not the SIM

Anonymous — Sat, 10 Nov 2018 00:27:20 GMT

@lbowers wrote:

The change SIM feature only shows the last 4 digits of the SIM that it thinks you have. Do those 4 digits match the number on your SIM?

I think it should show all the numbers but there it is.

The more money option would be to get another SIM and do the change SIM.

Maybe the lost/stolen trick would work.

Re: Account was activated but not the SIM

lbowers — Sat, 10 Nov 2018 00:28:19 GMT

the last four digits of the SIM match. what is the lost/stole tick you are talking about?

Re: Account was activated but not the SIM

Dunkman — Sat, 10 Nov 2018 00:42:15 GMT

@lbowers

Might want to try two tricks that might re-activate/reset your plan:

1. Report your phone lost/stolen in self service account. Logout. Wait few minutes. Login. Report your phone found.

2. Manually add $1 into your balance.

These actions sometimes will reset your SIM/re-activate account.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f…

Re: Account was activated but not the SIM

lbowers — Sat, 10 Nov 2018 00:43:27 GMT

where do you report lost and stolen on account?

Re: Account was activated but not the SIM

Anonymous — Sat, 10 Nov 2018 00:45:02 GMT

@lbowers wrote:
where do you report lost and stolen on account?

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Re: Account was activated but not the SIM

Dunkman — Sat, 10 Nov 2018 00:47:39 GMT

In your self service account..... In the Plan and Add-ons Section

Re: Account was activated but not the SIM

lbowers — Sat, 10 Nov 2018 01:01:50 GMT

Didn't work 😞

Re: Account was activated but not the SIM

Dunkman — Sat, 10 Nov 2018 01:32:05 GMT

@lbowers

Do you have another phone lying around? You can try to insert your PM SIM into another phone. This will help distinguish between a hardware versus Public Mobile service issue.....

Re: Account was activated but not the SIM

lbowers — Sat, 10 Nov 2018 01:41:45 GMT

My old SIM is working so not sure if this means anything.

Re: Account was activated but not the SIM

Dunkman — Sat, 10 Nov 2018 01:45:37 GMT

If your old SIM Card is working, that means that the port is not complete or potentially stuck. When did you port over your number? If it was a mobile line, it should have been ported within 3 hours. Landlines and VOIP can take a few days to port over.

If you have a stuck port, you might need to contact moderator to complete port, but expect 2-3 days wait unforutnately.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

You can still use your old SIM until the port is completed by moderator.

Re: Account was activated but not the SIM

lbowers — Sat, 10 Nov 2018 01:50:24 GMT

I’ve private messaged them, thanks

Re: Account was activated but not the SIM

lbowers — Sat, 17 Nov 2018 12:38:06 GMT

solution found, thanks everyone

Re: Account was activated but not the SIM

Anonymous — Sat, 17 Nov 2018 15:07:34 GMT

@lbowers wrote:
solution found, thanks everyone

Soooo...what got it going?

Inquiring minds want to know.