https://productioncommunity.publicmobile.ca/t5/Get-Support/SERVICE-DOWN-Cannot-connect-to-Public-Mobile-Network/m-p/170268#M145451 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/27576">@Alison</a>&nbsp;You posted to a very old thread rather than creating a new topic. This has created the delay in having a Community response.</P><P>This is a bug that sometimes creeps into an account. Unfortunately there is nothing you can do as you will need moderator assistance. Send&nbsp; a<A href="https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/td-p/56161" target="_blank"><SPAN> private message</SPAN></A> to the moderator team with your phone number and an explanation. Given their backlog it may be a day, or two, before you have a response. Perhaps, turn on email notification of private messages to&nbsp;see their response as soon as it arrives.</P><P>&nbsp;</P><P>Meanwhile, if you need to make phone calls try an application like that from <A href="http://fongo.com" target="_blank"><SPAN>fongo.com</SPAN></A>. It provides free calling across Canada from wherever you are connected to wifi.</P><P>&nbsp;</P><P>Hope it's not long before you have a response. Good luck.</P><P>&nbsp;</P> Sat, 15 Jul 2017 19:32:00 GMT Luddite 2017-07-15T19:32:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/SERVICE-DOWN-Cannot-connect-to-Public-Mobile-Network/m-p/170002#M145450 <P>I am not able to connect to the public mobile network. My account is active and just suddenly stopped working today. When I try to make calls it tells me I don't have long distance on my plan &nbsp;(even though it is a local call, and this happens for all local calls) and I cannot receive calls. My APN appears correct but nothing works.&nbsp;</P> Wed, 05 Jan 2022 07:27:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/SERVICE-DOWN-Cannot-connect-to-Public-Mobile-Network/m-p/170002#M145450 Alison 2022-01-05T07:27:09Z https://productioncommunity.publicmobile.ca/t5/Get-Support/SERVICE-DOWN-Cannot-connect-to-Public-Mobile-Network/m-p/170268#M145451 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/27576">@Alison</a>&nbsp;You posted to a very old thread rather than creating a new topic. This has created the delay in having a Community response.</P><P>This is a bug that sometimes creeps into an account. Unfortunately there is nothing you can do as you will need moderator assistance. Send&nbsp; a<A href="https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/td-p/56161" target="_blank"><SPAN> private message</SPAN></A> to the moderator team with your phone number and an explanation. Given their backlog it may be a day, or two, before you have a response. Perhaps, turn on email notification of private messages to&nbsp;see their response as soon as it arrives.</P><P>&nbsp;</P><P>Meanwhile, if you need to make phone calls try an application like that from <A href="http://fongo.com" target="_blank"><SPAN>fongo.com</SPAN></A>. It provides free calling across Canada from wherever you are connected to wifi.</P><P>&nbsp;</P><P>Hope it's not long before you have a response. Good luck.</P><P>&nbsp;</P> Sat, 15 Jul 2017 19:32:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/SERVICE-DOWN-Cannot-connect-to-Public-Mobile-Network/m-p/170268#M145451 Luddite 2017-07-15T19:32:00Z