topic Re: Need Help! in Get Support

Need Help!

Robturner2866 — Wed, 05 Jan 2022 07:27:01 GMT

Phone will not allow me to call out even tho my phone has unlimited canada wide minutes on it

Re: Need Help!

Dunkgirl — Fri, 09 Nov 2018 19:00:25 GMT

@Robturner2866 wrote:
Phone will not allow me to call out even tho my phone has unlimited canada wide minutes on it

Log into self serve- does it show your account as "active" ?

Re: Need Help!

RobertQc — Fri, 09 Nov 2018 19:05:52 GMT

@Robturner2866 wrote:
Phone will not allow me to call out even tho my phone has unlimited canada wide minutes on it

@Robturner2866Hi Rob, sorry you are having trouble is it only outgoing calls? Have you tried multiple numbers or is it only 1? What about imcomming? Does your MMS/Data/SMS work? Are you conneted to Public Mobile? Can you dial 611? What is the error code? Does it give you a error message? Is your account currently paid up and active?

Have you confirmed your device status? https://www.devicecheck.ca/check-status-device-canada/ While uncommon its not impossible for a device to be added to this list by mistake and be blasklisted.

You will have to provide alot more details and we may be able to help you.

Re: Need Help!

srlawren — Fri, 09 Nov 2018 19:43:38 GMT

@Robturner2866 have you tried restarting your phone?