topic Re: Account Locked - Need Reset in Get Support

Account Locked - Need Reset

bradcchurchill — Wed, 05 Jan 2022 07:26:53 GMT

I messaged the Mod's yesterday for a reset. Still no response.

Looks like my auto renewal thru my CCD didnt go thru. How do I get the Mod's attention to get my account reset???

Thanks

Re: Account Locked - Need Reset

RobertQc — Fri, 09 Nov 2018 13:21:58 GMT

@bradcchurchill wrote:
I messaged the Mod's yesterday for a reset. Still no response.

Looks like my auto renewal thru my CCD didnt go thru. How do I get the Mod's attention to get my account reset???

Thanks

@bradcchurchillSorry they are SUPER slow. I have been waiting 4 days for them to respond to me but nothing yet.

In the meantime, if you need to renew or purchase your plan/add-on/make a payment very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the How Can I Pay For My Service? article).

Re: Account Locked - Need Reset

Dunkgirl — Fri, 09 Nov 2018 13:26:38 GMT

@bradcchurchillDial 611 while you wait. You can even buy voucher card from www.recharge.com and use that .

Re: Account Locked - Need Reset

bradcchurchill — Fri, 09 Nov 2018 14:11:17 GMT

Will 611 allow me in put in a CCD and charge it?

Re: Account Locked - Need Reset

Dunkgirl — Fri, 09 Nov 2018 14:26:49 GMT

@bradcchurchill wrote:
Will 611 allow me in put in a CCD and charge it?

@bradcchurchillNot a new credit card directly. Only a pre-registered card online can be used with 611. But like I said go to recharge.com, buy a voucher with your credit card then use 611 to use the voucher. There are many local stores that sell vouchers but recharge.com is the easiest way.

@Dunkgirl wrote:
@bradcchurchillDial 611 while you wait. You can even buy voucher card from www.recharge.com and use that .