topic Re: Loyalty rewards in Get Support

Loyalty rewards

Bonglalala — Tue, 04 Jan 2022 10:22:03 GMT

On the reward page it shows $1 loyalty rewards but the discount hasn't been applied on the payments for few months. Still paying same amount as before the loyalty reward. How to fix the problem here?

Re: Loyalty rewards

Anonymous — Wed, 20 Oct 2021 14:47:39 GMT

@Bonglalala : Is it possible you're not calculating taxes? Can you look on your payment history from here and see if there's a mention of a loyalty reward listed.

Re: Loyalty rewards

Quigley — Wed, 20 Oct 2021 14:54:49 GMT

@Bonglalala

Looks like that is your first loyalty reward, so it's listed but won't be applied to your renewal till next month. November ☺️

Edit..... that's because you joined PM in October of 2020.. it's applied in the 13th payment.

Re: Loyalty rewards

Anonymous — Wed, 20 Oct 2021 15:00:22 GMT

@Quigley : Joined the _community_ then. I activated a few weeks before I joined the community. 🙂

Re: Loyalty rewards

Triguy — Wed, 20 Oct 2021 15:00:42 GMT

It is applied to your next renewal date after 12 months.

On the first plan renewal date, after 12 months of tenure as a Public Mobile member, you will begin to earn a recurring Loyalty Reward for as long as you remain an active Public Mobile customer on that account. Regardless of what plan you are on, your tenure will continue to accumulate as long as your account remains active. If your account is in a suspended state for more than 60 days in a year, your Loyalty Reward will be delayed by the number of days your account was suspended.

Re: Loyalty rewards

Anonymous — Wed, 20 Oct 2021 15:11:16 GMT

@Bonglalala : I was picking up on your "hasn't been applied on the payments for few months". But yes to fill out on the thought of others...this place is 30 days. A year is 365 (duh 🙂 ). So on your 360th day (12th) renewal you would have seen the dollar added to your rewards area. Then on your next renewal (and thereafter) you'd get the dollar as a reward.

Re: Loyalty rewards

Quigley — Wed, 20 Oct 2021 15:21:21 GMT

@Anonymous Are you now going to switch your last post with your first? 😆

It's a new trick. lol

Re: Loyalty rewards

Anonymous — Wed, 20 Oct 2021 15:49:24 GMT

@Bonglalala

review General Reward Rules - Community (publicmobile.ca)

Re: Loyalty rewards

Anonymous — Wed, 20 Oct 2021 15:52:25 GMT

@Quigley wrote:
@Anonymous Are you now going to switch your last post with your first? 😆
It's a new trick. lol

@Quigley : Nope. 1. I wouldn't. 2. I'm not yet sure I'm wrong...or right.

But that was nasty trick to pull by that user.

Re: Loyalty rewards

pkaraa — Wed, 20 Oct 2021 16:34:03 GMT

@Bonglalala

Check your payment history to see your plan and reward applied. If you see $1 in credits then it will be applied in your next month renewal.

If still you dont see it getting applied, contact support and create a ticket.

Re: Loyalty rewards

Korth — Thu, 21 Oct 2021 01:48:10 GMT

@Anonymous wrote:
@Bonglalala : I was picking up on your "hasn't been applied on the payments for few months". But yes to fill out on the thought of others...this place is 30 days. A year is 365 (duh 🙂 ). So on your 360th day (12th) renewal you would have seen the dollar added to your rewards area. Then on your next renewal (and thereafter) you'd get the dollar as a reward.

360 days is less than 365 days, so no reward 360 days after account activation when you're pre-paying your 13th 30-day cycle. First reward is applied 390 days after account activation when you're pre-paying your 14th 30-day cycle. Subsequent loyalty reward increments are similarly offset. Days of inactive/suspended service (with "Expired" plan status) are not counted. Days from partial or interrupted 30-day plan cycles (force "change/renew your plan now", as some people do to refresh their data provisions) are not counted.

Re: Loyalty rewards

Anonymous — Thu, 21 Oct 2021 01:51:59 GMT

@Korth : That's, in effect, what I said. But thanks for saying it another way. And I acknowledge your additional detail of delays in accumulated loyalty time.

Re: Loyalty rewards

t_p — Thu, 21 Oct 2021 02:03:38 GMT

@Korth wrote:
@Anonymous wrote:
@Bonglalala : I was picking up on your "hasn't been applied on the payments for few months". But yes to fill out on the thought of others...this place is 30 days. A year is 365 (duh 🙂 ). So on your 360th day (12th) renewal you would have seen the dollar added to your rewards area. Then on your next renewal (and thereafter) you'd get the dollar as a reward.
360 days is less than 365 days, so no reward 360 days after account activation when you're pre-paying your 13th 30-day cycle. First reward is applied 390 days after account activation when you're pre-paying your 14th 30-day cycle. Subsequent loyalty reward increments are similarly offset. Days of inactive/suspended service (with "Expired" plan status) are not counted. Days from partial or interrupted 30-day plan cycles (force "change/renew your plan now", as some people do to refresh their data provisions) are not counted.

I think the new rule now provides for a (cumulative?) 60 days grace period as shown in this Help article:

topic Re: Loyalty rewards in Get Support

Loyalty rewards

Re: Loyalty rewards

Re: Loyalty rewards

Re: Loyalty rewards

Re: Loyalty rewards

Re: Loyalty rewards

Re: Loyalty rewards

Re: Loyalty rewards

Re: Loyalty rewards

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Re: Loyalty rewards

The Loyalty Reward

How Does It Work?