topic Re: Unable to process my transaction. in Get Support

Unable to process my transaction.

chendrim2 — Tue, 04 Jan 2022 10:22:01 GMT

Hello,

Whenever I try to make a transaction or set up auto-pay I get this message

"Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

I've contacted my credit card issuer and they told me that there shouldn't be an issue and to contact you. If I could please get some help with this I would be very appreciative.

I hope to hear back from you soon.

Re: Unable to process my transaction.

softech — Wed, 20 Oct 2021 20:31:06 GMT

@chendrim2

don't try too many times, it might lock the account

you can try clear cache or use Incognito mode

try these tips when filling in the information

a. Avoid autofill

b. If address/name your credit card statement is in ALL CAPS, follow it with All CAP.

c. Do not use the Apt/Unit box. Leave it blank.
If you have a suite #, add it to your street address instead.
When you fill out the street address, following Canada Post address if there is a discrepancy.
You might use the billing address on your second attempt if necessary.
Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0

d. Do not use a space in the postal code.
If it fails the first time, you might want to try X0X 0X (drop the last digit due to space)

e. Make sure you use the full name on the card.

f Submit the credit card/address without a payment attached to have it register.

Re: Unable to process my transaction.

hairbag1 — Wed, 20 Oct 2021 20:57:15 GMT

@chendrim2....double check that the credit card info is exactly as shown on the card. If you're in an apt...don't enter apt number. Make sure to use postal code as VOB1Z0 and not VOB 1Z0....(no space between).

Re: Unable to process my transaction.

Anonymous — Wed, 20 Oct 2021 21:07:36 GMT

@chendrim2

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open Browser incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

Re: Unable to process my transaction.

0PX9O4 — Wed, 20 Oct 2021 21:15:58 GMT

@chendrim2 It might help to know what type of card you are trying to use, and whether or not your billing address is in Canada.

Re: Unable to process my transaction.

Anonymous — Wed, 20 Oct 2021 21:19:00 GMT

@chendrim2

*important to you know*

Accepted payments for activation (publicmobile.ca)

Re: Unable to process my transaction.

esjliv — Wed, 20 Oct 2021 21:22:49 GMT

@chendrim2 wrote:
Hello,

Whenever I try to make a transaction or set up auto-pay I get this message
"Unable to Process Transaction
Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information."

I've contacted my credit card issuer and they told me that there shouldn't be an issue and to contact you. If I could please get some help with this I would be very appreciative.

I hope to hear back from you soon.

@chendrim2

Sometimes trying another device, or even trying again in a 1/2 hour may work.

When you do, try to remove any card that may be set up completely, then re-add it.

If, after trying all suggestions and still having issues, ask CSA to help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Unable to process my transaction.

HALIMACS — Wed, 20 Oct 2021 22:39:17 GMT

Hi @chendrim2

If waiting a 1/2 hour doesn't solve the problem as @esjliv suggests, definitely try what @softech suggests (below steps presume you currently are on auto-pay):

Clear your browser's cache & cookies
Use incognito mode
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields