topic Re: My Plan disappeared online in Get Support

My Plan disappeared online

winciy0412 — Wed, 05 Jan 2022 07:26:13 GMT

I think i'm going to panic.

First of all, the autopay didn't go through as usual and therefore, I was going to manually make a payment on my own as usual.

When I logged in, I realized my plan is gone! (so are my other family members' Public Mobile accounts when i want to verify if it is just mine). When i click 'Plan Details', it says the following:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

@Moderator_Team Can you please help? I'll be more than happy to provide you anything.

Thanks a lot!

My plan disappeared online! :(

winciy0412 — Wed, 05 Jan 2022 07:26:10 GMT

I think i'm going to panic.

First of all, the autopay didn't go through as usual and therefore, I was going to manually make a payment on my own as usual.

When I logged in, I realized my plan is gone! (so are my other family members' Public Mobile accounts when i want to verify if it is just mine). When i click 'Plan Details', it says the following:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

@Moderator_Team Can you please help? I'll be more than happy to provide you anything.

Thanks a lot!

Re: My Plan disappeared online

stonechucker — Thu, 08 Nov 2018 15:03:26 GMT

I'm getting the same display - I'm attempting to change a plan.

Public Mobile is probably doing something in Self-Serve right now for a weekend flash sale.

Try again in an hour or two.

Re: My Plan disappeared online

hairbag1 — Thu, 08 Nov 2018 15:07:13 GMT

Sound advise. When I try, I get the same results as you both. Give it a while and try again. Good luck.

Re: My Plan disappeared online

winciy0412 — Thu, 08 Nov 2018 15:10:07 GMT

Thanks both. I hope it'll show up in an hour or two.. It's unfortunately it's my plan renewal day today.

Re: My Plan disappeared online

stonechucker — Thu, 08 Nov 2018 15:33:57 GMT

2 cycles back (90-day), there was a system maintenance scheduled for my AutoPay into Renewal weekend. I made sure to top up ahead of time so that funds were already there. It worked for me.

This is unexpected maintenance I would image. Unfortunate to do it during daytime hours - most likely an emergency.

Re: My Plan disappeared online

will13am — Thu, 08 Nov 2018 15:43:50 GMT

@winciy0412, in the event that you do need to contact the moderator team, please use the private messaging via this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.