topic Re: Plan change error in Get Support

Plan change error

kyem15 — Wed, 05 Jan 2022 07:26:12 GMT

Trying to change my fathers plan online

everytime I click on the Change Plan button on my profile page it brings up a blank page with no options to read threw , gives me a "try more options" link I can click on but then it brings me to an

Error 404 page almost as if I was the one creating the website and coding myself.

I haven't tried on my own account as I don't want to change my plan but need to change his before his renewal date on the 17th.

Re: Plan change error

stonechucker — Thu, 08 Nov 2018 15:00:03 GMT

I suggest clearing the cache and cookies for your browser. Close the browser, and try again.

Re: Plan change error

hairbag1 — Thu, 08 Nov 2018 15:03:54 GMT

If that doesn't work....try rebooting the cell phone....then go back and try your plan change again. Good luck.

Re: Plan change error

stonechucker — Thu, 08 Nov 2018 15:06:10 GMT

@kyem15, there seems to be a problem currently with Self-Serve access to anything other than the overview page. Most likely temporary until updates are applied.

Try again in an hour or so.