topic Re: Charged twice after autopay didn't work in Get Support

Charged twice after autopay didn't work

FGB — Wed, 05 Jan 2022 07:26:10 GMT

I signed up for a 90-day plan with 4 gigs of data which was supposed to be $73. I paid the $73 and figured I wouldn't have to do anything for 90 days. I also signed up for autopay at the time.

After 1 month my account was suspended due to insufficient funds; my Amount Due said $0.00 and the "reactivate current plan" process didn't work.

I went through the plan selection tool to select my plan again and manually pay again just so I could have phone service. Now I've paid 2x$25 for 90 day passes and 2x$48 for 4 gigs of data in less than one month.

How do I get this fixed?

Thanks y'all.

Re: Charged twice after autopay didn't work

Nsk143 — Thu, 13 Jul 2017 22:00:14 GMT

Contact mod
Send your email address
Phone number
SIM number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Hopefully they will get back to you soon. Thx

Re: Charged twice after autopay didn't work

Nsk143 — Thu, 13 Jul 2017 22:09:50 GMT

Are you on just data plan ?
I tried to look for the plan you on i don't see any plan for 4gb on 90 days. ?

Re: Charged twice after autopay didn't work

FGB — Thu, 13 Jul 2017 22:11:26 GMT

Yeah it's just data.

I also can't see how to direct message the mods.

Re: Charged twice after autopay didn't work

Nsk143 — Thu, 13 Jul 2017 22:14:04 GMT

Check my first reply There a link click on that and follow the link. Scroll down a bit you will see a msg to mod. Click and compose your msg.
Include your email address pm number if available and detailed issue.

Re: Charged twice after autopay didn't work

FGB — Thu, 13 Jul 2017 22:15:33 GMT

When I click that it just takes me to the home page; I'm on a mobile phone if that matters.

Re: Charged twice after autopay didn't work

Nsk143 — Thu, 13 Jul 2017 22:18:30 GMT

Here a a direct link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged twice after autopay didn't work

FGB — Thu, 13 Jul 2017 22:23:09 GMT

Thanks, that worked.

It's seems like a bizarre system to have people posting links in forums instead of just having a "contact us" thing.