topic Re: Lost reception in Get Support

Lost reception

kentnleung — Wed, 05 Jan 2022 07:26:08 GMT

~~I just lost receiption on my phone. Like 5 minutes ago.~~

~~Anyone? I just activated my fm plan like a week ago so everything's fine until just now.~~

issue has been resolved.

thank you for all those that contributed.

Re: Lost reception

cricketfan — Thu, 13 Jul 2017 21:24:44 GMT

1. Don't panic

2. Restart your phone, if that doesn't bring your reception back, try 3.

3. Shut off your phone, take the sim out, insert it back in and start the phone.

4. If that fails, try to manually search for the network in the settings.

If everything fails, contact a mod here asap. glitches do happen.

@Mary_M. I tagged a mod for you

Re: Lost reception

marsbar — Thu, 13 Jul 2017 21:25:50 GMT

Have service at Yonge & Bloor in Toronto...no issues.

Must be just you and/or the area near you (if you're in BC, could be a fire took down the cell tower, if you're in a crowded area could just be too many Telus/PM/Koodo users in the area meant you lost service).

Re: Lost reception

stonechucker — Thu, 13 Jul 2017 21:28:31 GMT

Well various things affect reception, so maybe you're holding your phone at the antenna, weather conditions, building materials in the building you're in.

try restarting you device.

Re: Lost reception

SD08 — Thu, 13 Jul 2017 21:45:36 GMT

cricketfan wrote:

@ Mary_M. I tagged a mod for you

@cricketfan

Since we don't know yet if it's an issue that requires moderator assistance, it's best not to tag moderators unless necessary. They are still dealing with some backlog of help requests from the Freedom promo, so we should try not to add more tags that draw their attention. Since all help requests eventually get solved through private messaging anyway, it's better to simply provide a link to contact moderators.

For example:

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

(The first link will take the member directly to the private message composer.)

Re: Lost reception

stonechucker — Fri, 14 Jul 2017 00:46:35 GMT

@kentnleung, what was the issue, or is it still a mystery that resolved itself?

Re: Lost reception

kentnleung — Fri, 14 Jul 2017 04:47:49 GMT

@stonechucker

it just solved itself after an hour or so.