topic Re: did the old plan 4G LTE. in Get Support

did the old plan 4G LTE.

Ottawatech — Wed, 05 Jan 2022 07:26:04 GMT

When I signed up they never told me if it was 3G or 4G LTE
But now they are saying they have both plans and the price for 4G LTE is more then when I signed up... but I have 4G LTE ?

Why would they price 4G higher then when I signed up. Win for me I guess if I'm on the new 4G LTE network because the price is much higher.

Re: did the old plan 4G LTE.

Samianauman — Thu, 13 Jul 2017 20:37:27 GMT

They just started that's 3g plan so if you signup before today you have a 4g lte plan worries.
They have to play with the prices. They are in business and they have to compete with others.

3g and lte both are optional and u can select according to your needs.

Re: did the old plan 4G LTE.

cricketfan — Thu, 13 Jul 2017 20:36:37 GMT

You can still sign up for LTE. The 3G brings a new flavour to the discounted brand. Let's see how it pans out.

Re: did the old plan 4G LTE.

NDesai — Thu, 13 Jul 2017 20:37:08 GMT

All existing users are on LTE 4G plans. After today, whoever decides to activate or change plans to 3G speed, only they will have 3G (2.5mbps) speed.

Re: did the old plan 4G LTE.

cricketfan — Thu, 13 Jul 2017 20:44:04 GMT

upto 2.5mbps.

Re: did the old plan 4G LTE.

evanh — Thu, 13 Jul 2017 20:44:29 GMT

The old plan remains as 4G LTE, so no impact if we keep renewing existing plan.

Keep in mind that, if you ever change your plan in the future, only new plan is available for selection, and price of the 4G plan we used to have already been increased.

Re: did the old plan 4G LTE.

Ottawatech — Thu, 13 Jul 2017 20:55:23 GMT

Yeah hope so. They raised the price on 4G like $24 bucks more then when I signed up one week ago.
I'm auto renew so hopefully they won't charge me the new price they are showing now for 12G plans on 4G LTE

Re: did the old plan 4G LTE.

NDesai — Thu, 13 Jul 2017 20:57:12 GMT

@Ottawatech wrote:
Yeah hope so. They raised the price on 4G like $24 bucks more then when I signed up one week ago.
I'm auto renew so hopefully they won't charge me the new price they are showing now for 12G plans on 4G LTE

Do not worry. As long as you stay on that plan, you will not be charged more than the price you activated with.

Re: did the old plan 4G LTE.

srlawren — Thu, 13 Jul 2017 21:13:54 GMT

@NDesai well, technically it's not impossible for them to raise prices on existing subscribers, and since our contracts are only as long as our current 30/90 days, there's no guarantee that they won't. But in fact, they have in the past--think of the $3/month price hike for the legacy customers back in April, for example.

Re: did the old plan 4G LTE.

cricketfan — Thu, 13 Jul 2017 21:20:51 GMT

That $3 price hike was for them to get off the call center usage. The one's who got the Fall promo or the FM promo are using the same support system as every1 else, infact they are helping out the new comers as well if you look around the community forums. I doubt they will increase but i don't have a crystal ball so 😛

Re: did the old plan 4G LTE.

srlawren — Thu, 13 Jul 2017 21:26:13 GMT

@cricketfan no I understand that. My point was, there's no guarantee your price won't go up even when grandfathered. And you need go no further than ask legacy customers about it for proof. Do I think it's likely to happen again anytime soon?--no. But it is possible so I want to set expectations appropriately and not imply an iron-clad guarantee.

Re: did the old plan 4G LTE.

NDesai — Thu, 13 Jul 2017 21:26:37 GMT

@srlawren wrote:
@NDesai well, technically it's not impossible for them to raise prices on existing subscribers, and since our contracts are only as long as our current 30/90 days, there's no guarantee that they won't. But in fact, they have in the past--think of the $3/month price hike for the legacy customers back in April, for example.

Made sense for legacy customers as they have access to the call center. But, raising price on existing subs, is not a good idea. What would be the point of doing promos if they are going to raise the price anytime? I believe, price raise will likely not happen on 90 days plans. If they for some reason need more $$$, they can always bring more promos or change the current price just like they did today.

Re: did the old plan 4G LTE.

srlawren — Thu, 13 Jul 2017 21:30:57 GMT

@NDesai I think we were typing at the same time so you probably hadn't seem my most recent reply. I get that there was a reason (call centre) for the increase. What I'm saying is, it's not impossible there could be some other reason in the future. They are under NO obligation to continue honouring our plans since we are pre-paid and not under contract. They do so becuase it makes good business sense, but if something changed in the future they could give us I believe 30 days notice and then bump us all up. If they wanted to. I'm not saying they will, I'm saying I can't tell you for sure that they can't or won't.

Re: did the old plan 4G LTE.

Someone_here — Thu, 13 Jul 2017 21:44:09 GMT

@NDesai
"Made sense for legacy customers as they have access to the call center".
Well, that is the reason they gave. Could have been anything else as well. I don't think "it's making sense", it is just the way they decided to do it and to justify it (and the call center is the same than Koodo, it's probably not costing them much more than extra training for 1-3 employees, so I don't see that being "a good reason" to increase prices. And it is not as if the call center was a new service offered to people and therefore charged more, it was available before at the price they were paying)...
They could say in the future "we are raising prices for people on the last fall promo because they have a lot of data at 4g speed, it make sense since the current plans offer 3g"... I don't think it would make sense either...

Re: did the old plan 4G LTE.

Someone_here — Thu, 13 Jul 2017 21:46:03 GMT

@NDesai
"What would be the point of doing promos if they are going to raise the price anytime"
Hmm, let me think, attracting new customers with cheap prices and then raising prices and hope must people won't bother changing company?

Re: did the old plan 4G LTE.

Ottawatech — Thu, 13 Jul 2017 21:54:12 GMT

The newer plan now are more expensive then when I signed up one week ago..
So it's hard to get my friends and family to wanna change now that the price on this new promo is much higher

Re: did the old plan 4G LTE.

smp99 — Thu, 13 Jul 2017 22:01:11 GMT

Did they take away Call Forwarding on the new plans? There is a blurb that the the new plans include VoiceMail and Call Display.

Re: did the old plan 4G LTE.

Ottawatech — Thu, 13 Jul 2017 22:04:10 GMT

I'm sure all plan new and old have voice mail and call display include

Re: did the old plan 4G LTE.

Someone_here — Thu, 13 Jul 2017 22:10:44 GMT

Re: did the old plan 4G LTE.

Michael77 — Thu, 13 Jul 2017 22:25:44 GMT

I guess if Pubic Mobile decided to raise our prices then we would all leave to a different mobile phone company. I left Freedom Mobile for the $40/$38-12gig LTE promotion. I would not have left for anything less. It would be really bad business for them to change the prices on us. It would be like they tricked us to switch to Public Mobile.