topic Re: Remove AutoPayment in Get Support

Remove AutoPayment

krarvind — Wed, 05 Jan 2022 07:25:53 GMT

Wife signed up for autopayment for a temp sim but never registered the # online and can't access online account to remove auto payment. SIM is no longer with us, so can't use that number to get a text to register. Don't see a call centre for public mobile, how can i remove autopayment so we don't get charged next month?

Re: Remove AutoPayment

KMG — Wed, 07 Nov 2018 19:01:53 GMT

Is the account still active? If so, try signing up for an online account here:

https://selfserve.publicmobile.ca/self-registration/

It asks for your mobile phone number, but I don't think the SIM number is required.

If this doesn't work, then you need to contact the Moderator Team and ask them to remove autopay from the account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Remove AutoPayment

popping — Wed, 07 Nov 2018 19:14:31 GMT

@krarvind wrote:
Wife signed up for autopayment for a temp sim but never registered the # online and can't access online account to remove auto payment. SIM is no longer with us, so can't use that number to get a text to register. Don't see a call centre for public mobile, how can i remove autopayment so we don't get charged next month?

Did your wife activate a PM in-store?

If no, during online activation, your self-serve account was already created.

If yes, you need your phone number and your phone to receive a 6-digits code to create your self-serve account. If you don't have your SIM card, click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Remove AutoPayment

krarvind — Wed, 07 Nov 2018 19:15:31 GMT

Tried the self serve, it needs the mobile # active and near, the sim is few thousand kms away and not in use to receive text message for registration. i will try the moderator route.

thanks

Re: Remove AutoPayment

krarvind — Wed, 07 Nov 2018 19:50:09 GMT

i have PM'ed the moderator, thanks for the suggestion and link

Re: Remove AutoPayment

popping — Wed, 07 Nov 2018 19:55:15 GMT

@krarvind wrote:
i have PM'ed the moderator, thanks for the suggestion and link

Wait time for moderator is around 48 - 72 hours.

When is your next renewal date?

If your SIM card is still in Canada, you can get the person who has the SIM to send you the 6-digits code to you by email.

Re: Remove AutoPayment

krarvind — Wed, 07 Nov 2018 20:20:32 GMT

next renewal is nov 24, so i have time. Sim is few thousand kms away 🙂

Re: Remove AutoPayment

ute1978 — Wed, 07 Nov 2018 20:45:12 GMT

@krarvind wrote:
next renewal is nov 24, so i have time. Sim is few thousand kms away 🙂

You could ask the people who are in the possession of the SIM to send you the number or take a picture of it.