topic Re: changed plan now no service in Get Support

changed plan now no service

Veder — Wed, 05 Jan 2022 07:25:52 GMT

Hey guys,

I switched to a new plan yesterday my accounts updated but its acting like it is not.

Have messaged MOD yesterday and no reply yet.

Any way to hurry the process along ? or am i at the mercy of the mods

Re: changed plan now no service

stonechucker — Wed, 07 Nov 2018 18:48:23 GMT

Try power cycling your phone if you haven't already. Sometimes this is all that is required.

Next, if that doesn't work, go into self-serve, and try to activate the LOST phone status for a 5-10 period, then activate the Found status/turn off lost (I don't know the actual buttons). This seems to be working for some people lately.

Re: changed plan now no service

Veder — Wed, 07 Nov 2018 19:24:15 GMT

self-serve as in my account? Not seeing any options like this under it

Re: changed plan now no service

stonechucker — Wed, 07 Nov 2018 19:36:46 GMT

Yes, it's in MyAccount, under Plan & Addons, Lost/Stolen Phone

Re: changed plan now no service

Veder — Wed, 07 Nov 2018 20:51:05 GMT

You sir are a legend

Re: changed plan now no service

Burnie — Thu, 08 Nov 2018 01:38:22 GMT

Is this 5 to 10 seconds or minutes , cause at this point I've tried everything taken sim card out turned phone off and on restarted.

Re: changed plan now no service

Dunkman — Thu, 08 Nov 2018 01:49:17 GMT

@Burnie

You might want to start your own thread with details on your issues. Otherwise, it is difficult for the community members to help you... With your own thread, your issues gets more visibility to the forum. Or you could provide more details in this thread.....

Re: changed plan now no service

Burnie — Thu, 08 Nov 2018 02:14:24 GMT

Ok so I changed my plan on the day payment was needed, for the past 2 days I have tried all tricks to get my services back , my plan says it's active. Yet I cannot make calls or texts , I have taken my sim out and waited , I have done the lost phone trick. I have powered off then back on. @Dunkman

Re: changed plan now no service

Dunkman — Thu, 08 Nov 2018 02:21:02 GMT

@Burnie

Not sure if manually loading $1-2 dollars into your balance might help, but it might be worth trying.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f…

If that does not work, you will need to contact moderator to help start your account, but the wait times are 2-3 days.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

In the future, to avoid this happening again. you should change plans either "immediately" (before renewal date) or at the next renewal date option. Changing your plan on the same day of renewal causes problems unfortunately....

Re: changed plan now no service

Burnie — Thu, 08 Nov 2018 02:27:47 GMT

I have contacted moderator. And will keep this in mind next time.

Re: changed plan now no service

radiolousa2005 — Thu, 08 Nov 2018 16:05:23 GMT

my fone no working the plane

@stonechucker wrote:
Try power cycling your phone if you haven't already. Sometimes this is all that is required.

Next, if that doesn't work, go into self-serve, and try to activate the LOST phone status for a 5-10 period, then activate the Found status/turn off lost (I don't know the actual buttons). This seems to be working for some people lately.

Re: changed plan now no service

Anonymous — Thu, 08 Nov 2018 16:07:42 GMT

@radiolousa2005 wrote:
my fone no working the plane
@stonechucker wrote:
Try power cycling your phone if you haven't already. Sometimes this is all that is required.

Next, if that doesn't work, go into self-serve, and try to activate the LOST phone status for a 5-10 period, then activate the Found status/turn off lost (I don't know the actual buttons). This seems to be working for some people lately.

Did you try the suggestion that you quoted? It's hard to tell what you're saying.