topic Re: Payment made but account suspended in Get Support

Payment made but account suspended

pranavans — Wed, 05 Jan 2022 07:25:44 GMT

Hi, I have auto pay set up and my credit card was charged for the next renewal yesterday. But today the account states that payment not made and account is suspended although transaction history says payment made. I even topped up my account by another three months’ payment and it still says suspended. Can one of the mods please help reactivate my account. Need it urgently, thank you.

Re: Payment made but account suspended

MoreYummy — Thu, 13 Jul 2017 16:29:44 GMT

At you at the renewal date, and does your service still working? If yes, then its a cosmetic error in the self serve portal. As long as the payment is made, it is ok.

On the expiry date, the system will show that message, just ignore it.

Re: Payment made but account suspended

neatooo — Thu, 13 Jul 2017 16:31:54 GMT

Does your credit card show that the payment was made?

Re: Payment made but account suspended

pranavans — Thu, 13 Jul 2017 16:34:27 GMT

Yes payment is made, twice.

Re: Payment made but account suspended

pranavans — Thu, 13 Jul 2017 16:35:14 GMT

Yes it is renewal date, and it’s not just cosmetic because my service has been suspended, no calls, texts or data.

Re: Payment made but account suspended

MoreYummy — Thu, 13 Jul 2017 16:37:18 GMT

@pranavans In this case, only a mod can fix it. Please send your account information to @CS_Agent