topic Re: Mobile App in Get Support

Mobile App

dna2016 — Wed, 05 Jan 2022 07:25:38 GMT

Hi,

I'm new to Public Mobile, just wondering if this company has a mobile app? Would be nice to have.

Re: Mobile App

stonechucker — Thu, 13 Jul 2017 12:24:37 GMT

At this time, it seems there will never be a mobile app. Sister company Koodo, got rid of theirs, as users apparently like the website more.

For me, I prefer the full website on a desktop computer - but that's me.

Re: Mobile App

daviding — Thu, 13 Jul 2017 13:13:50 GMT

@dna2016 Most of time, I use chrome or safari in my phone access PM website, it same as a app.

Re: Mobile App

ninizinzu — Thu, 13 Jul 2017 13:16:26 GMT

They currently do not have a mobile app.

I would prefer an application that allows user to answer/ask questions for the community while commuting/travelling. It provides great way of easy communication by all means.

Re: Mobile App

Nsk143 — Thu, 13 Jul 2017 14:49:07 GMT

I was scrolling though public lab lots of users posted about mobile app. But agreed doesn't look like pm will have a app in near future, I am been using chrome if you have mobile site on its pretty much looks like app.

Re: Mobile App

cricketfan — Thu, 13 Jul 2017 20:48:49 GMT

I have the self serve page bookmarked and saved on my phone's main screen. It's the next best thing to a mobile app. Same goes for the community page.

Re: Mobile App

dna2016 — Thu, 20 Jul 2017 11:37:43 GMT

Thanks for the tip @cricketfan

Re: Mobile App

dna2016 — Thu, 20 Jul 2017 11:43:30 GMT

With a mobile app it'll use less data, you can design the app in a way that only shows the most important items (i.e. data usage, next billing date, etc.) Not that the website is bad, I just think a company that uses a community forum and is designed to be a self serve company should have an app that is designed by the customers.

Re: Mobile App

dna2016 — Thu, 20 Jul 2017 11:49:35 GMT

@ninizinzu I completely agree with you. Considering the mass/frequent use of the community forum, plus this company is designed to be a self serve communication company, I think an additional touch point like an app should be made available. It gives the user quick and simple access to the most important items, it would be visually much more appealing, and if it's designed by the customers it'll only make them that much more loyal, and with that refer their friends and family.

Re: Mobile App

etsat — Sat, 22 Jul 2017 22:17:02 GMT

I agree that a mobile app would be nice, but I think it would also be nice to have a mobile-friendly self-serve page. Having to use the desktop self-serve site on my phone can be a little frustrating... Then again, we're on a budget carrier, so I can't complain too much.

Re: Mobile App

Michael77 — Sat, 22 Jul 2017 22:22:12 GMT

I've bookmarked the PM page but a mobile app would be nice to have. 🙂

Re: Mobile App

jt17g — Sun, 23 Jul 2017 05:05:42 GMT

i hope there's one too

Re: Mobile App

banjochow — Sun, 23 Jul 2017 19:20:44 GMT

I really hope there isn't an app. I think it would be a terrible idea. This company cant increase its overhead anymore. The prices on the new plans already suck, would hate for them to increase. Any time development time should be spent on fixing the horrible activation process and making sure the system as a whole works. My refer a friend rewards are still messed up and signing up someone is a hellish process that I do not wish to go through again.

Re: Mobile App

spj2822f — Wed, 20 Sep 2017 07:07:46 GMT

They just need the website for the Account section to be optimized for mobile even if they never create a mobile app.

Re: Mobile App

Martin_G — Tue, 12 Dec 2017 19:40:13 GMT

Hi,

Was just curious if there were any developers in the community that would like to take on the challenge of developing a mobile app ourselves?

Cheers

Re: Mobile App

dna2016 — Tue, 12 Dec 2017 20:06:11 GMT

@Martin_G now that sounds like a great idea.

Re: Mobile App

Michael77 — Tue, 12 Dec 2017 20:47:34 GMT

@dna2016 wrote:
@Martin_G now that sounds like a great idea.

Yes, that is a good idea. 🙂

Re: Mobile App

koimr1 — Tue, 12 Dec 2017 22:00:48 GMT

@Martin_G wrote:
Hi,

Was just curious if there were any developers in the community that would like to take on the challenge of developing a mobile app ourselves?

Cheers

Without access to the inner workings of PM the only viable thing would be to create a web-based wrapper around the current self-serve site.

To be honest and without trying to sound pessimistic I am not sure I would ask any dev to try seeing as the current self-serve site has so many issues already - unfortunately that becomes the dev's fault to many people who don't understand how a web wrapper works.

Re: Mobile App

Martin_G — Tue, 12 Dec 2017 22:23:15 GMT

Sorry. I have to disagree with you on the whole "only viable thing" would be to create a web-based wrapper.

So all pessimism aside, your input/feedback on features will be greatly appreciated once things start coming to fruition.

Any other devs interested, please send me a message so we can hammer this out.

Cheers

Re: Mobile App

srlawren — Thu, 14 Dec 2017 17:08:18 GMT

@Martin_G you can disagree all you like, but @koimr1 is correct. In order for a 3rd part app to work it would either have to wrap the website or have access to an API to interact with the back-end systems, which I highly, highly doubt PM is going to provide.

if anyone does want to wrap the website into an app-like experience, and use Android, I do have a how-to guide here. Simple and no development experience necessary, uses a 3rd party app named Hermit Lite.