topic Re: changed plan and now phone wont work in Get Support

changed plan and now phone wont work

munroeashley87 — Wed, 05 Jan 2022 07:25:22 GMT

help. my phones plan expired so the next day I bought voucher and downgraded my plan to same thing just less data.

it says active but when I try to call out it says I don't have long discince add on .cant receive or send text .I emailed mods on sunday and now its Wednesday and still no email back.be day 3 without service that I paid for and no email back.

any help would be great

Re: changed plan and now phone wont work

NDesai — Wed, 07 Nov 2018 04:59:15 GMT

@munroeashley87 Login to your self-serve account and try enabling Lost/Stolen phone feature. Then disable after a few mins. Reboot your phone and see if it starts working.

Re: changed plan and now phone wont work

munroeashley87 — Wed, 07 Nov 2018 07:07:22 GMT

hello I tried that on the first say but didnt work . and tried to take out sim card and reinsert and nothing . most likely something on there end that they have to add back on to the service.hope they fix it tomorrow

thank you though appreciate it

Re: changed plan and now phone wont work

juliannanicole — Wed, 07 Nov 2018 23:57:56 GMT

Exact same thing just happened to me! I messaged @CS_Agent so hopefully they can help, hope they can help you too!