topic Incoming Calls in Get Support

Incoming Calls

mansurmulk — Wed, 05 Jan 2022 07:25:01 GMT

Hi there

I have switched my number from other company today. Since activation I can call outside but incoming calls are not getting . Can anybody help me out!!

Re: Incoming Calls

KMG — Tue, 06 Nov 2018 20:20:19 GMT

It can take up to about 6hrs for a port to complete. If it has been longer than that, you should contact the Moderator Team for them to look into it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759

Re: Incoming Calls

mansurmulk — Tue, 06 Nov 2018 20:22:41 GMT

Thanks

Re: Incoming Calls

popping — Tue, 06 Nov 2018 21:00:47 GMT

@mansurmulk

While you are waiting for moderator, you can continue to use your old SIM card until it is complete dead which is the indication of you number is completely ported to PM.

Re: Incoming Calls

Psygineer — Thu, 08 Nov 2018 01:02:52 GMT

It can take considerably longer than 6 hours! It took a little over two business days for my parent's port to go through. They were coming off a landline. Started on Friday evening, finished Wednesday. It could be the old carrier being slow to release the number.

Re: Incoming Calls

KMG — Thu, 08 Nov 2018 01:32:44 GMT

https://crtc.gc.ca/eng/phone/mobile/num.htm

It should take only "a few hours" for mobile numbers, but may take 2 business days for landline numbers.

@Psygineer wrote:
It can take considerably longer than 6 hours! It took a little over two business days for my parent's port to go through. They were coming off a landline. Started on Friday evening, finished Wednesday. It could be the old carrier being slow to release the number.