topic Re: Add-Ons Problem and pay question. in Get Support

Add-Ons Problem and pay question.

jadato — Wed, 05 Jan 2022 07:24:45 GMT

Hello,
I have a small problem, I made a purchase of 10cad (200mb add-ons) and it became visible on my credit card, but not on my system (my phone), then resubmit my account with 10cad to have sufficient funds for autopay , But an additional 90cad appears on my credit card. So for no inconvenience I would like to cancel those payments and wait patiently for my provisioning date (July 22). Thank you.

Re: Add-Ons Problem and pay question.

xCameron94x — Mon, 10 Jul 2017 11:45:05 GMT

For future reference. Adding add one are a two step process. The first step is getting the funds into the account, which you did. The second step is to re select the add on you wish to have using those funds. Because you only did the first step, that's why the data was not in self serve or your phone

However for the payment issue. You should private message a mod. You may experience a longer wait than usual because of all the backlog with the promo that just happened

Re: Add-Ons Problem and pay question.

Luddite — Mon, 10 Jul 2017 16:14:13 GMT

@jadato Login to your account and check Available Funds. I suspect it will show $100. In which case, follow the suggestion to "purchase" the add-on again and it should take $10 and activate the add-on. That will leave $90 in Available Funds which will be used on your next renewal unless you get the refund.

Re: Add-Ons Problem and pay question.

Mary_M — Mon, 10 Jul 2017 16:16:52 GMT

Hey @jadato,

I've sent you a private message, please view it when you have the chance 🙂

Regards.

Mary