topic Re: Incoming Calls are not being received in Get Support

Incoming Calls are not being received

r33rr — Wed, 05 Jan 2022 07:24:44 GMT

phone#-------

acc#=======

I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring.

I called my old provider(Virgin mobile), they can not fix it. Only public mobile moderator can fix it.

Please fix the incoming calls.

Re: Incoming Calls are not being received

Carld123 — Mon, 05 Nov 2018 23:05:40 GMT

Dont post your personal details here..forward them to a moderator...along with your issues..etc

Re: Incoming Calls are not being received

Carld123 — Mon, 05 Nov 2018 23:08:58 GMT

Edit your post..remove your peronal info..

Re: Incoming Calls are not being received

Anonymous — Mon, 05 Nov 2018 23:28:03 GMT

@r33rr wrote:
phone#xxxxxxxxxxxx
acc#xxxxxxxxxxxxx
I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring.
I called my old provider(Virgin mobile), they can not fix it. Only public mobile moderator can fix it.
Please fix the incoming calls.

Site policy requires that you not show personal information here on this open forum. It's readable by anybody whether logged in or not.

If you've ported over then can you still use your old SIM? If so then use that until it stops working at which time your new SIM should work. Porting can take some time. Unless it gets stuck as the saying goes.

Re: Incoming Calls are not being received

Luddite — Tue, 06 Nov 2018 01:45:17 GMT

@r33rr If your port-in of a cell number is still stalled (i.e. more than 3 hours) you will need moderator assistance. If so, send a private message to the moderator team with your PM phone number, 4 digit PIN, and an explanation. Include the following info:

PM SIM card number
Virgin account number, exactly as shown on your bill
Virginr phone number
the account holder's name, exactly as shown on your bill
an Alternate Phone Number; someone else’s, not your own