topic Re: How do I change my number back? in Get Support

How do I change my number back?

RuiWang — Wed, 05 Jan 2022 07:24:43 GMT

I accidentally changed my number. How do I get my old one back?

Re: How do I change my number back?

mimmo — Mon, 05 Nov 2018 22:51:29 GMT

@RuiWang you will need to contact the moderators. Expect a72+ hour reply time.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue.
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: How do I change my number back?

Anonymous — Mon, 05 Nov 2018 23:39:11 GMT

@RuiWang wrote:
I accidentally changed my number. How do I get my old one back?

How do you "accidentally" go into a function, "accidentally" type in a number, "accidentally" click go or whatever and then say you did it accidentally?

I hope it was an original Public Mobile number. If it was a ported in number, it might have been returned to the originating provider pool of numbers.

Re: How do I change my number back?

mimmo — Tue, 06 Nov 2018 00:02:38 GMT

@Anonymous I have actually done it. But it was with koodo and multiple lines under one account. I was trying to port my number into a kooto temp number but somehow managed to port into my wife's number. Too complicated to explain.

But yes it is hard to accedently change your number unless you don't realize what account you logged into if you are managing multiple accounts.

Re: How do I change my number back?

Carld123 — Tue, 06 Nov 2018 00:30:58 GMT

Spell check...lol..but i cannot edit it....lol..

Re: How do I change my number back?

CS_Agent — Tue, 06 Nov 2018 15:26:10 GMT

Hi @RuiWang,

We've received your message and will get back to you soon!

Best,

Syed