topic Re: Having trouble using my SIM card in Get Support

Having trouble using my SIM card

tjbrime — Wed, 05 Jan 2022 07:24:25 GMT

Hi! I purchased my SIM card and paid for my monthly plan in store. However, when I came home to activate my plan I got this error message and I get NO SERVICE it’s an iPhone 6S

Re: Having trouble using my SIM card

Anonymous — Sun, 04 Nov 2018 19:58:52 GMT

@tjbrime wrote:
Hi! I purchased my SIM card and paid for my monthly plan in store. However, when I came home to activate my plan I got this error message and I get NO SERVICE it’s an iPhone 6S

Your wording is a little confusing. Did the store do the activation? Or did you simply buy the SIM and leave?

If the former then all you need to do is set up your self-serve account.

If the latter then is the phone locked to a previous provider?

Is it on any stolen blacklist? This'll check for that.

Re: Having trouble using my SIM card

sulagok — Sun, 04 Nov 2018 20:11:32 GMT

Hi @tjbrime,

This is looking like your phone is still locked to your previous network carrier. Simply call/chat them up with the IMEI number to unlock it for you, unlocking is now free.

Re: Having trouble using my SIM card

tjbrime — Sun, 04 Nov 2018 20:38:16 GMT

Hello there, The phones works on other network.

I was told by a telus CR to contact you guys that there might be a way for me to set up the public mobile configuration manually on a Iphone 6s

Regards,

Re: Having trouble using my SIM card

Anonymous — Sun, 04 Nov 2018 20:40:34 GMT

@tjbrime wrote:
Hello there, The phones works on other network.
I was told by a telus CR to contact you guys that there might be a way for me to set up the public mobile configuration manually on a Iphone 6s

Regards,
J.

Was the other network Telus?

I'll leave Apple stuff to Apple folks. I seem to recall seeing something about maybe resetting network settings or maybe even factory reset.

Re: Having trouble using my SIM card

tjbrime — Sun, 04 Nov 2018 20:41:33 GMT

I did buy and leave the store and tried it when I got home;Also I contacted my carrier and was told the phone is unlocked.

Re: Having trouble using my SIM card

Anonymous — Sun, 04 Nov 2018 20:43:53 GMT

@tjbrime wrote:
I did buy and leave the store and tried it when I got home;Also I contacted my carrier and was told the phone is unlocked.

Did you port a number from elsewhere and if so where?

Re: Having trouble using my SIM card

tjbrime — Sun, 04 Nov 2018 20:47:08 GMT

No this was virgin, How do I get in touch with a Apple folk?

Re: Having trouble using my SIM card

Anonymous — Sun, 04 Nov 2018 20:50:18 GMT

@tjbrime wrote:
No this was virgin, How do I get in touch with a Apple folk?

I meant Apple users here 🙂

I think I would be looking at the network settings. Maybe it's on manual connect to Virgin. Maybe you need to set it to auto or let it find Public Mobile (PM).

But did you port the number or are you just trying out PM for now? Does your prior SIM still work?