topic Re: Data not working in Get Support

Data not working

Mikegurnham — Wed, 05 Jan 2022 07:23:55 GMT

Looking for some help. Yesterday morning my data just stopped working and still isn't. It worked fine before that. It still says 3G at the top but there is no connection. I can send and receive SMS so there is service.

Another issue is that when the data is working I can't send or receive MMS. Pictures won't download.

Thsnks

Mike

Re: Data not working

Degus222 — Sat, 03 Nov 2018 18:58:16 GMT

Are you connected to WIFI? Make sure WIFI is off it might be trying to use wifi but isnt getting the data it wants.

Pic message (least for other providers) need to have a data connect and wont sent when wifi is on.

Re: Data not working

Degus222 — Sat, 03 Nov 2018 18:58:59 GMT

I assume you tried powering it down and if possible removing the battery and leaving it off for 1min.

Re: Data not working

Mikegurnham — Sat, 03 Nov 2018 18:59:32 GMT

Tried turnong wifi off and it doesn't work. Now

my data doesn't even work.

Re: Data not working

Degus222 — Sat, 03 Nov 2018 19:00:17 GMT

what kinda phone is it?

Re: Data not working

Mikegurnham — Sat, 03 Nov 2018 19:01:55 GMT

It's a xiaomi redmi 5 plus. I don't know if it could be the phone because it was working fine until yesterday.

Re: Data not working

Anonymous — Sat, 03 Nov 2018 19:06:32 GMT

@Mikegurnham, When you log into your self serve portal, under plan details, it should tell you how much data you have left for the current cycle. If it doesn't show anything, then you are out of data. Any chance that's you case?

Re: Data not working

Degus222 — Sat, 03 Nov 2018 19:08:10 GMT

I found this article below see if that helps. It has to do with wifi issues. MIght be linked.

https://www.getdroidtips.com/wifi-issue-redmi-5-plus/

Re: Data not working

will13am — Sat, 03 Nov 2018 19:08:38 GMT

@Mikegurnham, by chance did you make a change to phone settings. Did you check the APN settings to make sure that it's correct and ensure mobile data is turned on?

Re: Data not working

mimmo — Sat, 03 Nov 2018 19:09:55 GMT

@Mikegurnham most likely you have used up your data. Typical cause of data stopping to work.

As for MMs are your Apn settings correct?

Re: Data not working

Mikegurnham — Sat, 03 Nov 2018 19:17:03 GMT

All apn settings are correct I have checked mutliple times. And I have over 2gb of days left on this cycle.

Re: Data not working

lightcycle — Sat, 03 Nov 2018 19:24:43 GMT

Can you borrow someone else's phone and put your SIM in their phone? And put their SIM in your phone while you're at it?

That should pinpoint the problem as to whether it's the SIM/plan or the phone.

Re: Data not working

krazykiwi — Sat, 03 Nov 2018 19:55:28 GMT

@Mikegurnham wrote:
All apn settings are correct I have checked mutliple times. And I have over 2gb of days left on this cycle.

Here are the MMS procedure for MMS on a phone like yours. Hopefully its the same and it helps.

https://www.helpforsmartphone.com/public/en/xiaomi/redmi-note/android-4-2/guides/27/Set-up-MMS-Xiaomi-Redmi-Note

As far as MMS working on wifi, as opposed to what was mentioned earlier it will work on wifi without data, however even if you do not have data you still need to have data set up and activated.

Also give this a try it woeks on a lot of account related issues.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Data not working

Degus222 — Sat, 03 Nov 2018 19:58:25 GMT

Thanks for the correction on my wifi and data comment :-). I never tried with PM I just know my GF virgin account and my parents Rogers won't get MMS on wifi need to be connected to (not use) data.

Re: Data not working

krazykiwi — Sat, 03 Nov 2018 20:18:25 GMT

@Degus222 wrote:
Thanks for the correction on my wifi and data comment :-). I never tried with PM I just know my GF virgin account and my parents Rogers won't get MMS on wifi need to be connected to (not use) data.

If the carrier includes MMS with the normal sms (text) packaging then it will work even though there is no data plan and in PM's case they allow it.

Re: Data not working

Degus222 — Sat, 03 Nov 2018 20:22:08 GMT

I keep telling my gf to talk to her provider because of this.

Re: Data not working

krazykiwi — Sat, 03 Nov 2018 20:25:44 GMT

@Degus222 wrote:
I keep telling my gf to talk to her provider because of this.

Remenber APN settings have to be set and enabled as well as MMS enabled if the phone has that option.

EDIT: On an iPhone, MMS settings is in settings under messaging!

Re: Data not working

mimmo — Sat, 03 Nov 2018 21:11:53 GMT

Did the pho e reach a data limit thus stops data?

Re: Data not working

Mikegurnham — Sat, 03 Nov 2018 23:37:10 GMT

I did not run out of data, I've got over 2gb left on this cycle. I turned off the phone, removed the sim card, turned back on, reset network settings, the APN is correct and was working until yesterday. Then it just stopped and I made no changes at all. This is really irritating.

Re: Data not working

Stews — Sat, 03 Nov 2018 23:48:12 GMT

If you have an iPhone please go into your settings, scroll down to your browser icon (for example google) and check that the switch cellular data is enabled. 🙂