topic Re: Cannot call me in Get Support

Cannot call me

akoeto1207 — Tue, 04 Jan 2022 09:44:44 GMT

Transfered to PM from Rogers . I can call ,but they cannot call me.

Re: Cannot call me

BeachNBeer — Wed, 29 Dec 2021 22:10:39 GMT

@akoeto1207 How long ago did you port your number over? It can take time to complete.. If you put your Rogers sim in another phone..The incoming calls are still likely going there. Until the port is completed.

Re: Cannot call me

Anonymous — Wed, 29 Dec 2021 22:11:51 GMT

@akoeto1207 : Did you leave your Rogers SIM in to confirm the transfer? Incoming usually takes the longest though. But not more than a couple hours.

Re: Cannot call me

HALIMACS — Wed, 29 Dec 2021 22:12:57 GMT

@akoeto1207 wrote:
Transfered to PM from Rogers . I can call ,but they cannot call me.

@akoeto1207

Incoming calling is typically the last of the calling services to transition when porting.

Important thing to remember is to KEEP old provider SIM card in until you've responded YES to the port authorization request.

Then, replace with PM SIM card and try following (you may not need to try all):

reboot device
reset network connections
toggle airplane on/off

The above should get you going!!!

Re: Cannot call me

pkaraa — Wed, 29 Dec 2021 22:15:51 GMT

Looks like the porting process is not complete yet.

TEXTs and Data works?

Give couple of hours and check again. check settings and reboot again.

Re: Cannot call me

esjliv — Wed, 29 Dec 2021 22:25:10 GMT

@akoeto1207 wrote:
Transfered to PM from Rogers . I can call ,but they cannot call me.

@akoeto1207 - cell phone ports usually take 2-3 hours to complete.

Incoming calls are usually the last to port over.

If it goes over a few hours, Check your Private INBOX messages, I have sent you the TELUS Porting phone number.

Alternatively you can submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Cannot call me

BKNS27 — Wed, 29 Dec 2021 22:32:38 GMT

@akoeto1207

When you say you can call out but not getting calls.

Are they going to your voicemail box? Or what does phone say when you call your own number?

Re: Cannot call me

akoeto1207 — Wed, 29 Dec 2021 22:57:58 GMT

text still not working

Re: Cannot call me

Nezgar — Wed, 29 Dec 2021 23:13:52 GMT

@akoeto1207 wrote:
text still not working

Banks, as a security measure, may not be able to reach you after a number port for a few days or more. Give it some more time.

Are other people able to text you from other providers? If not, again, I'd give it a few days.

Re: Cannot call me

esjliv — Thu, 30 Dec 2021 00:13:05 GMT

@akoeto1207 wrote:
text still not working

@akoeto1207 regular SMS/MMS texts should be working.

Or, are you talking about short codes, those four-, five- or six-digit telephone number that's used only for texting. In most cases, businesses use short codes to send or receive one-way communications (such as marketing messages, two-factor authentication and alerts) to reach a high-volume of customers?

If you are talking about SMS/MMS texts....are you an iphone ?

If you turn your data off occasionally, then it is recommended to turn off iMessage altogether and use regular text messaging instead.

To do this, go to Settings > Messages and toggle iMessage off.

If you prefer to use iMessage, then you can perform the following steps to fix the issue:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.