topic Re: What's the current turnaround time looking like? in Get Support

What's the current turnaround time looking like?

WearySky — Wed, 05 Jan 2022 07:23:55 GMT

Just curious what the approximate turnaround time is for help requests? I ported my mom's number over on Wednesday night, and everything except incoming calls is working now. Sent a message to the mods about 28 hours ago, and still not fixed.

@Mary_M and crew, any idea what kind of turnaround time we're looking at on average for folks without service right now?

Re: What's the current turnaround time looking like?

Luddite — Fri, 07 Jul 2017 20:28:08 GMT

Still frustratingly up to 48 hours.

Re: What's the current turnaround time looking like?

WearySky — Fri, 07 Jul 2017 20:34:25 GMT

Dang - it seemed from the current RFD deal thread about this deal that things were speeding up a bit. I mean, it's not the worst in the world because at least she can send/receive texts and make outgoing calls, so at least people needing to contact her can text her to ask her to call them... But still frustrating for folks that are trying to reach her that don't do texting. At least she's not too hot-headed about this kind of thing, and is being patient about it. 🙂

Re: What's the current turnaround time looking like?

Luddite — Fri, 07 Jul 2017 20:35:56 GMT

You can be a switchboard operator; her friends call you, you text your mum.

Re: What's the current turnaround time looking like?

WearySky — Fri, 07 Jul 2017 20:54:39 GMT

@Luddite no thanks - and she's more concerned about things like her alarm company calling her if her alarm triggers at the cottage, or her work calling her, etc.

BUT, the good news is that it looks like her problem was just fixed. So I guess the answer to my question is that the turnaround time is somewhere around 30-ish hours right now. 🙂

Re: What's the current turnaround time looking like?

zhadj030 — Fri, 07 Jul 2017 21:02:13 GMT

@WearySky thanks for the update

Re: What's the current turnaround time looking like?

GY8888 — Fri, 07 Jul 2017 21:20:07 GMT

I have the same problem, but worse - with also no incoming texts, and not just no incoming calls. And it's coming on 24 hours since I had ported my old number over from 7-Eleven Speakout. I posted on the Forum and also PM'ed a moderator this morning, and I hope this can be fixed very soon. It's frustrating to wait so long for a completed port, and I can't put the Public Mobile SIM card into my daughter's phone yet.

Re: What's the current turnaround time looking like?

Danoishan — Fri, 07 Jul 2017 21:41:07 GMT

I successfully activated my accout yesterday morning and got the confirmation email. But now I've been waiting ever since to get service. My freedom mobile sim card stopped working an hour after I got activated with public mobile. So I'm guessing the number porting is moving really slow now. But I emailed the moderators as well yesterday afternoon and just trying my best to patiently wait with no service and jumping WiFi to WiFi to check up on work

Re: What's the current turnaround time looking like?

peety6 — Sat, 08 Jul 2017 00:03:27 GMT

I've been waiting since Monday ... on Wednesday my number was semi-ported but not fully (text not working and I as a result, can not access online account).

Re: What's the current turnaround time looking like?

IWIK — Sat, 08 Jul 2017 00:06:03 GMT

It's weird, I have been a part of 3 portings and all have taken 5 - 15 minutes. Mind you all have been from Bell/Virgin if that makes a difference.

Re: What's the current turnaround time looking like?

Suchee — Sat, 08 Jul 2017 00:55:03 GMT

Same for me...from freedom yesterday I activated Sim, ported, waited 45 min, full bars came on.

Re: What's the current turnaround time looking like?

mmelchiorre — Sat, 08 Jul 2017 01:12:54 GMT

I'm close to 48 hrs. I have PM'd Shazia 4 times with all the info but my messages remain unread.

Re: What's the current turnaround time looking like?

tzliu — Sat, 08 Jul 2017 02:10:49 GMT

I am in the same situation, still waiting for response from Shazia, almost 48 hours now. Everything started to working this morning, but no access to selfserve to check the plan and add add-ons.

Re: What's the current turnaround time looking like?

WearySky — Sat, 08 Jul 2017 05:48:24 GMT

Aaaand I stand corrected. Turns out her text to me was an attempt to ask if it was working, not to tell me it was working. Boooo. Hopefully the mods get her sorted out tomorrow.

Re: What's the current turnaround time looking like?

WearySky — Sat, 08 Jul 2017 13:17:12 GMT

And if any mods are reading this thread (retagging @Mary_M just in case the thread was read already and ignored because I marked as solved and then unmarked) - my sister just told me that even though my texts from my PM account are going through ok, my sister's texts from her Rogers account are not.

Re: What's the current turnaround time looking like?

WearySky — Sat, 08 Jul 2017 17:17:50 GMT

50+ hours and counting now... 😞

Re: What's the current turnaround time looking like?

peety6 — Sat, 08 Jul 2017 17:31:31 GMT

I've been waiting since Monday... 100+hours 😛

I'm glad I have another phone to use in the meantime..

Re: What's the current turnaround time looking like?

Danoishan — Sun, 09 Jul 2017 15:14:41 GMT

Getting close to 72 hours soon with no service and emails sent out to all mods in full detail, but with no response for about the same time

Re: What's the current turnaround time looking like?

WearySky — Sun, 09 Jul 2017 14:52:23 GMT

Coming up on 72 hours now. 😕

Re: What's the current turnaround time looking like?

Danoishan — Sun, 09 Jul 2017 15:14:06 GMT

It's day 4 no service for me