topic Re: Activation Error in Get Support

Activation Error

ianhawes — Wed, 05 Jan 2022 07:23:49 GMT

I am setting up a new account for one of my children and I get an Activation Error at the final step. this is a new SIM which I ordered on my credit card and just received. The Activation is rejected when I submit and the tool complains about my credit card information. This is the same card details I have used on my and my spouses Public Mobile accounts. I checked with my card provider and they see no issues on their side.

I tried different browsers with the same Error. I waited 24 hrs and tried again ... same Error Result. I mailed a MOD and its been 24 hrs and no response from their group.

Re: Activation Error

Samianauman — Fri, 07 Jul 2017 17:25:08 GMT

Reason you having issues because you only allow to use 1 credit card for 2 account max. Try different credit card.

Re: Activation Error

ianhawes — Fri, 07 Jul 2017 18:46:09 GMT

I will try a different card but I do not believe it is accurate to say that only 2 accounts can use the same card number. I presently have 3 accounts using the same credit card number. This would be a fourth.

Re: Activation Error

Samianauman — Fri, 07 Jul 2017 18:53:22 GMT

Here's a reference
https://productioncommunity.publicmobile.ca/t5/Discussions/Public-Mobile-Payment-screen-will-NOT-take-my-credit-card/m-p/167229

Re: Activation Error

Luddite — Fri, 07 Jul 2017 18:54:25 GMT

The "used too many times" bug seems to occur when a card is used several days in a row. If an alternate card is needed for activation, you can change the card a few days later.

Here are some suggestions before contacting the moderators:

clear your browser’s cache/cookies and restart your computer
use a different browser, or private/incognito mode
turn off any popup/ad blocker
no punctuation signs, commas, apostrophes, dashes in the activation form
pay attention to any field length limits, and if you have a long name(s) enter short ones; do not enter middle names
be sure your postal code is entered WITHOUT spaces
choose any valid Canadian number that is not your own as “Alternate”

Re: Activation Error

ianhawes — Fri, 07 Jul 2017 20:52:55 GMT

Thank you both. I used a different credit card and Activation was successful.