topic Re: US roaming in Get Support

US roaming

mjoeck — Wed, 05 Jan 2022 07:23:44 GMT

I purchased a US roaming add-on, but it doesn't work. Any ideas?

Re: US roaming

mjoeck — Sat, 03 Nov 2018 17:08:52 GMT

@Moderator_Team I've now spent $20 on US roaming, but it's not working. I purchased it yesterday morning. Am returning to Canada tomorrow. I'd like to remove the add-on given that it's not working...

Re: US roaming

Anonymous — Sat, 03 Nov 2018 17:14:58 GMT

@mjoeck wrote:
@Moderator_Team I've now spent $20 on US roaming, but it's not working. I purchased it yesterday morning. Am returning to Canada tomorrow. I'd like to remove the add-on given that it's not working...

Did you do the two steps?

1. add money to your account.

2. buy add-on

If your Available Funds shows the amount in step 1 then you didn't do step 2.

Then also restart your phone. Turn on the roaming option in your phone. Find T-Mobile or AT&T.

Re: US roaming

Anonymous — Sat, 03 Nov 2018 17:32:40 GMT

@mjoeck, If you still can't get it to work after following @Anonymous 's tips, you can contact the moderators via private message when you return, and see what they can do for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: US roaming

krazykiwi — Sat, 03 Nov 2018 20:38:27 GMT

@mjoeck wrote:
@Moderator_Team I've now spent $20 on US roaming, but it's not working. I purchased it yesterday morning. Am returning to Canada tomorrow. I'd like to remove the add-on given that it's not working...

I suspect it is one of the 2 points that @Anonymous mentioned. If you had purchased the $10 US roaming the first time you would not be able to purchase that same pkg again until the first expired. (10 Days)

Re: US roaming

mjoeck — Sun, 04 Nov 2018 00:23:06 GMT

@Moderator_Team It's still not working. I activated cellular data and restarted the phone, yet every time I try to use data a box pops up that says I need to activate cellular data- even though I already have. I'm feeling very frustrated. I'm going to leave the US in 20 hours, so I don't need the roaming any more, and haven't been able to use it. I would like a refund for the add-on.

Re: US roaming

mjoeck — Sun, 04 Nov 2018 00:25:47 GMT

Sorry, I pressed accept as solution by accident. I purchased a $20 add-on for texting, calling and data. My available funds was reduced by $20. I activated cellular data roaming and restarted the phone. Yet I can't do anything on roaming.

Re: US roaming

Anonymous — Sun, 04 Nov 2018 00:38:08 GMT

@mjoeck wrote:
Sorry, I pressed accept as solution by accident. I purchased a $20 add-on for texting, calling and data. My available funds was reduced by $20. I activated cellular data roaming and restarted the phone. Yet I can't do anything on roaming.

So now you see the add-on down in your add-ons area of the overview page?

It's not *just* cellular data. It's simply a roaming option. Then you need to get connected to either t-mobile or at&t. You might be manually set to Telus/Koodo/PM. You need to be able to scan and find the US providers.

Re: US roaming

amasood — Sun, 04 Nov 2018 22:27:19 GMT

Yes, the add-ons do work because I have purchased them as well. They seem to work great!

Re: US roaming

CS_Agent — Wed, 07 Nov 2018 16:09:20 GMT

Hi @mjoeck,

We replied to your message. Please check your inbox 🙂

Thank you,

Syed