topic Re: forgot security question to renew password for self-serve account in Get Support

forgot security question to renew password for self-serve account

sean0 — Wed, 05 Jan 2022 07:23:37 GMT

got email reminder to renew payment yesterday, now the phone not work anymore.

I am going to login in self-service account but forget password

cannot renew password because don't know (or forgot) security question.

Re: forgot security question to renew password for self-serve account

Dunkman — Sat, 03 Nov 2018 14:25:46 GMT

@sean0

You will need to contact moderator to reset your password then, but the problem is the wait times are 2-3 days.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

If you need to activate right away, you could buy a payment voucher in store or online (recharge.com). Enter voucher via dialing 611. Fix your credit card information in a few days when the moderators get back to you.

Re: forgot security question to renew password for self-serve account

Anonymous — Sat, 03 Nov 2018 15:51:43 GMT

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

Re: forgot security question to renew password for self-serve account

mimmo — Sat, 03 Nov 2018 16:07:53 GMT

Buy a voucher from recharge.com and top up by calling 611. That should get the service going.

Re: forgot security question to renew password for self-serve account

mimmo — Sat, 03 Nov 2018 16:08:40 GMT

Did you mean sms reminder instead of email?