topic Re: Help! in Get Support

Help!

Plumb — Wed, 05 Jan 2022 07:23:35 GMT

Please help!

I just signed up for the $111, 90 day plan, with 3gb of data/month, with provincial talk and no text (by accident).

I forgot to select the unlimited international text option and Canada wide talk when I set the plan up. I tried to add it after, but only managed to accidently add another $126 to my account when all I wanted was the inital this updated.

I selected tge update plan now button. Nothing changed by my available balance. So I feel like I wasted $126.

How does this get fixed?

Re: Help!

Mana — Fri, 07 Jul 2017 13:22:33 GMT

@Plumb since this is an account related matter, please send a private message to mod with your account number, phone number and explaining your issue and they will fix it for you.

There is a high volume of requests right now so please be patient.

Thank you

Re: Help!

Plumb — Fri, 07 Jul 2017 20:05:50 GMT

How do I do that? I can't find a mod.

Re: Help!

Luddite — Fri, 07 Jul 2017 20:56:24 GMT

@Plumb Here's how: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215