topic Re: Invalid Sim in Get Support

Invalid Sim

mansi0608 — Wed, 05 Jan 2022 07:23:30 GMT

Hello,

I had a problem setting up my account because it was stuck on the payment processing page. After it loaded, it said there was a problem setting up the account so I went ahead and redid it. However, it is now telling me that my SIM card number is invalid even though the account has't been properly set up yet. I went into lost password and it was telling me the email I set the account up with isn't in the system. I have recieved an email from PM saying welcome. My CC has been charged but my Freedom line is still working. Please assist!!

Thanks

Re: Invalid Sim

will13am — Fri, 07 Jul 2017 10:51:36 GMT

Your activation encountered a big and did not complete properly. However, it progressed enough to activate the SIM card which is why the redo failed. When activation fails in a certain way, the account does not set up properly which explains why login doesn't work. Yeah, it's the complete catastrophe! Worry not, the moderator team will be able to fix everything. Due to the promo and many encountering activation problems, the queue is a bit long. Please send a private message to the moderator team and stay patient. Please refer to the following links on private messaging and how to contact a moderator.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Invalid Sim

mansi0608 — Fri, 07 Jul 2017 20:17:02 GMT

Hello,

Any update on this?

Thanks,

Re: Invalid Sim

Luddite — Fri, 07 Jul 2017 20:54:37 GMT

Hopefully, you have already sent the moderators a private message outlining your difficulty?

Given their backlog it may be a day, or two, before you have a response. Perhaps, turn on email notification of private messages to see their response as soon as it arrives.

While you are waiting for a resolutuon you could try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Re: Invalid Sim

mansi0608 — Fri, 07 Jul 2017 21:27:44 GMT

Yes I have sent the messages. Waiting for the reply!!

Re: Invalid Sim

Mary_M — Mon, 10 Jul 2017 16:15:04 GMT

Hey @mansi0608

Thank you for your patience!

Please view your private messages - it seems like everything was rectified. All you need to do now is create your self-serve on this link: https://selfserve.publicmobile.ca/self-registration/

Cheers 🙂

Mary