topic Re: Monthly reset date ? in Get Support

Monthly reset date ?

stemcell — Wed, 05 Jan 2022 07:23:16 GMT

Seems I started my account on the 26th and recently paid on the 26th. Today is the 2nd of the month and my data is running out as it has yet to reset. When will this happen ? Data is important and I cannot have it running out due to errors in the system.

Re: Monthly reset date ?

NDesai — Fri, 02 Nov 2018 14:49:36 GMT

@stemcell If you renewed your plan, your data should reset it self. I have not heard of this recently so not sure what went wrong. Review your recent data usage from your self-serve account and see if it was used up after 26th.

EDIT: Do you have data included in your plan or you purchased a data add-on?

Re: Monthly reset date ?

mimmo — Fri, 02 Nov 2018 14:43:23 GMT

Your plan resets on every new cycle. Therefore if you stated a new cycle on 26/37 then your data reserved it self.

Loginto self serve and check the data add-on stats it should say used /total

Why do you think the data did not reset?

Re: Monthly reset date ?

stonechucker — Fri, 02 Nov 2018 14:44:28 GMT

@stemcell, are you on a 3G data plan? There have previously been reports about data not resetting at the start of the new 30 or 90-day cycle.

Re: Monthly reset date ?

mimmo — Fri, 02 Nov 2018 14:45:35 GMT

@NDesai @There are instances several months back of 3g data not resetting but I have not heard if any instances lately, as I believe the bug was fixed.

Most likely if data is running out it was used by an app or something.

Re: Monthly reset date ?

krazykiwi — Fri, 02 Nov 2018 14:47:20 GMT

@stemcell wrote:
Seems I started my account on the 26th and recently paid on the 26th. Today is the 2nd of the month and my data is running out as it has yet to reset. When will this happen ? Data is important and I cannot have it running out due to errors in the system.

If you have a data add-on it will not reset, it will however carry over to the next cycle until it is used up at which time you need to manually purchase another data add-on!

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Monthly reset date ?

NDesai — Fri, 02 Nov 2018 14:49:04 GMT

@mimmo wrote:
@NDesai@ @There are instances several months back of 3g data not resetting but I have not heard if any instances lately, as I believe the bug was fixed.

Yes, i meant i haven't heard recently as the bug was fixed.

Re: Monthly reset date ?

stemcell — Fri, 02 Nov 2018 14:58:06 GMT

I am subscribed to the 8gb 3G plan and it is not an add on. I started the 26th and paid for that plan again just a few days ago. So when will it reset and start ? Before I run out of data maybe ? I do like it carrying over moreso but that says add on ?

Re: Monthly reset date ?

stonechucker — Fri, 02 Nov 2018 15:01:01 GMT

@stemcell, if you're on the $50 8GB plan, it renews every 30 days. The data *should* also renew at that time. It does not roll over to the next period as it is part of your base plan.

If you paid again on October 26th, your data should have reset overnight on the 27th (if your pay by date is 26th).

Re: Monthly reset date ?

stemcell — Fri, 02 Nov 2018 15:05:42 GMT

Well it has not as it should have and this concerns me as I use a data counter and now I have no idea where I stand due to it not resetting on Public Mobile. On the West Coast and about my start my day. This is not too nice to maybe run out of data today.

Re: Monthly reset date ?

krazykiwi — Fri, 02 Nov 2018 15:07:16 GMT

@stemcell wrote:
I am subscribed to the 8gb 3G plan and it is not an add on. I started the 26th and paid for that plan again just a few days ago. So when will it reset and start ? Before I run out of data maybe ? I do like it carrying over moreso but that says add on ?

Confirm everything else is working properly? Text in/out, Callin/out?

What does you payment history show? Coiuld you post a screenshot with personal data blocked out?

This is strange because if it did not renew you should not have any data! Plan data does not carry over to next cycle.

Re: Monthly reset date ?

stemcell — Fri, 02 Nov 2018 15:10:49 GMT

With 95% data used warning and 200 mb left , I will hope some of whatever “staff” or “technicians” get on their game today. I was not happy with London Drugs not allowing the $10 plan and avoided them when a free sim special happened and paid for mine. Now I get what seems to be. Good plan and wtf? Take my money fine. Reset when it rolls over would be good also but when it doesn’t rollover when it should , issues

Re: Monthly reset date ?

krazykiwi — Fri, 02 Nov 2018 15:11:16 GMT

@stemcell wrote:
Well it has not as it should have and this concerns me as I use a data counter and now I have no idea where I stand due to it not resetting on Public Mobile. On the West Coast and about my start my day. This is not too nice to maybe run out of data today.

If you do not have time to post screenshots quickly try this.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Monthly reset date ?

stemcell — Fri, 02 Nov 2018 15:12:45 GMT

Re: Monthly reset date ?

krazykiwi — Fri, 02 Nov 2018 17:03:23 GMT

@stemcell wrote:

This shows a 200 min calling add-on which will roll over.

Re: Monthly reset date ?

krazykiwi — Fri, 02 Nov 2018 15:15:57 GMT

@stemcell Sorry I meant a screenshot of you payment history. This will show us what was purchased and what was renewed and when!

Re: Monthly reset date ?

stemcell — Fri, 02 Nov 2018 15:19:28 GMT

I see Data quite cleay there. 7972mb/8192. Have a nice day !

Re: Monthly reset date ?

stemcell — Fri, 02 Nov 2018 15:20:05 GMT

I paid the 26th the last two months.

Re: Monthly reset date ?

krazykiwi — Fri, 02 Nov 2018 15:23:35 GMT

@stemcell wrote:
I see Data quite cleay there. 7972mb/8192. Have a nice day !

According to the screenshot it didn't renew as you said or you used a lot of data in a very few days. Yes, i was looking for another screenshot, if you do not have time try the link I suggested above.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Monthly reset date ?

stonechucker — Fri, 02 Nov 2018 15:42:02 GMT

Please show the Available Balance area of the Overview page, it will tell us your next date for payment, and we can work back from that. I'm wondering if you've done a plan change since you've mentioned something about the $10 plan, and getting the $50 instead.