topic Re: How long until I can regularly use my sim card? in Get Support

How long until I can regularly use my sim card?

Danoishan — Wed, 05 Jan 2022 07:22:55 GMT

Hello,

I am a previous freedom mobile customer and have successfully signed up for the $40 for 4gb/ month plan by submitting the 6gb for 90 day plan. According to the disclaimer on the promotional page, it stated that I had to do that in order for the other 6gb to be added within 72 hours. I have successfully completed the payment a few moments ago and was just wondering how long it'll take for my number to be ported over and for everything to start working normally so I can use the public mobile sim card regularly.

If it'll take a few days for the process to finish then shouldn't my next bill date start 90 days after everything has sucesfully finished? For instance the number porting?

Kind Regards,

Re: How long until I can regularly use my sim card?

mimmo — Thu, 06 Jul 2017 18:48:58 GMT

if things go smoothly then it shoudl be within 15mins -2 hours for the port to complete.

if things go wrong and you need mod assistance then the wait time has been 2-3 days. wrong plan added issues can sometimes be resolved by adding a small amount of $ and resetting your plan. this topup is then credited back to teh account.

in the past (fall promo) plans were reset to the day the issues were resolved. I believe the same thing will be here if you run into an issue. if by chance teh mods do not reset your plan date simply ask them politley and i am sure they will.

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 18:59:19 GMT

Hey,

I activated my sim card last night. Same scenario wiht you. Account is activated and everything, but sim card still got no service. I guess it would take like 3 days.

Re: How long until I can regularly use my sim card?

mimmo — Thu, 06 Jul 2017 19:03:46 GMT

@grandgrosse even with a port you PM sim should have service and should be able to make calls.

Have you tried logging into you account? what does your plan actually say say ? what is your renewal date and what is your account balance?

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 19:08:08 GMT

Hey thanks for reply.

And yes I logged into my account, looks like everything is up and running. Account balance is 0, next payment date is in October, the plan says 6gb for 90 days. Everything seems fine, other than that my sim card is not usable.

Re: How long until I can regularly use my sim card?

Danoishan — Thu, 06 Jul 2017 19:10:06 GMT

Renewal date is October 3, 2017 and my account balance is $6.00 since I signed up for auto-pay. I'm just expecting the beginning of my cycle to start the second everything is ported over and my service is up and running smoothly on my phone

Re: How long until I can regularly use my sim card?

Luddite — Thu, 06 Jul 2017 19:13:42 GMT

@grandgrosse Reboot your phone.

What is make/model of your phone? What message is showing on the phone with the PM SIM installed: no service, enter code, Public Mobile with dots, etc.? Where did you purchase it?

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 19:14:23 GMT

Hey,

its an iphone 7plus that I bought from apple store so it's perfectly unlocked. I've used it with fido, koodo and freedom. And the screen just shows no service, no error code.

Re: How long until I can regularly use my sim card?

mimmo — Thu, 06 Jul 2017 19:15:59 GMT

Since plan looks like it added fine. Next step is to wait max 2-3 hours to see if port completes. if this time has pssed you need to send the moderators a private message

To send a private message to the Moderator_Team

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want

5) sim number and freedom account name and number

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 19:21:22 GMT

Hey thanks again for your help!

I've PMed a moderator and also emailed the help team.

Now I am just waiting for a response.

Hopefully it will be fine soon.

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 19:32:50 GMT

Just checked my account again, even the extra 6GB has been added.

Just no service haha.

Re: How long until I can regularly use my sim card?

Ottawatech — Thu, 06 Jul 2017 19:35:34 GMT

You activated your new Sim card ? Once your SIM card is activated should be activated as long as you have a service with public mobile can also change your number over from your old company as long as your old company was still active before you activated your Sim card with public mobile

Re: How long until I can regularly use my sim card?

Ottawatech — Thu, 06 Jul 2017 19:37:04 GMT

Did you transfer your old number to your new public mobile service ? Sometimes it takes a day or couple of hours

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 19:38:51 GMT

yes i did, it's been more than half a day now.

Re: How long until I can regularly use my sim card?

Ottawatech — Thu, 06 Jul 2017 19:46:21 GMT

Is your phone unlocked?

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 19:52:38 GMT

Oh yeah

Re: How long until I can regularly use my sim card?

nskyline — Thu, 06 Jul 2017 22:34:16 GMT

I had a similar issue, albeit I could not receive incoming calls or texts on the SIM as well. The way I fixed it was by deleting the old APN settings and creating a new APN with new numbers.

I'm not sure how to do this on the iPhone, but it would be somewhere in your network settings.

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

this is the link for the iphone settings, they appear to be the same as the ones i used

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 22:41:54 GMT

Hey thanks for the input!
But because I got no service at all, I can't even edit those field since they are not even showing up.

Re: How long until I can regularly use my sim card?

nskyline — Thu, 06 Jul 2017 22:43:44 GMT

O_O oh snap it doesnt even say emergency calls only or anything like that?

dang ._.

oh well i tried

today i learned the word "d_a_m_n" is a bad word on publicmobile forum lol

Re: How long until I can regularly use my sim card?

grandgrosse — Thu, 06 Jul 2017 22:47:49 GMT

Haha nice try! Thank you anyway.
This is my first day on the forum and I am surprised at how nice people are on here. So I won't be surprised to see that's a bad bad word.