topic Re: Data over(?) > Phone number / mobile service disconnected?!! in Get Support

Data over(?) > Phone number / mobile service disconnected?!!

-__- — Wed, 05 Jan 2022 07:22:53 GMT

It says I went over on data (I'm not even sure I did that or how it is possible) and then it disconnected my ability to call and receive calls and texting as well. Why? How? It's been a couple weeks now. Do I get reimbursed? Will it reconnect at next payment?? Who do I even talk to about this...

Re: Data over(?) > Phone number / mobile service disconnected?!!

mimmo — Thu, 01 Nov 2018 23:29:19 GMT

data and calling are two seperate things. if you can post a screenshot of your overview page and payment history someone in the forums might be able to help guide you.

what plan are you one?

when was the renewal date? did it renew properly?

those are soem of teh questions taht need to be answered to help identify your issue.

Re: Data over(?) > Phone number / mobile service disconnected?!!

-__- — Fri, 02 Nov 2018 05:48:47 GMT

I would like to think that data and phone are two different things so it is quite the coincidence it said I am 95% with my data when it cut everything. (Which I'm not even sure how unless I watched YouTube by accident instead of wifi).

Fall 2016 12gb unlimited talk text plan. Nothing changed with payment been on autopay for years. It was in the middle of 2 months out of three not set to renew until November 9. Already paid in August. This is pretty ridiculous I need this phone to work. I guess I knew Public works until it doesn't work... and then screwed.

Yes I checked those things aready who do I talk to that works here? What am I even paying for?

Re: Data over(?) > Phone number / mobile service disconnected?!!

Effort — Fri, 02 Nov 2018 06:22:49 GMT

If you want to contact a moderator, you the following link. Be sure to provide your account number, pin, name, phone number and date of birth as verification. Also provide a detailed description of your issue.

You should be able to check where your bandwidth went through your phone's data usage graphs.

Re: Data over(?) > Phone number / mobile service disconnected?!!

mpcdesign — Fri, 02 Nov 2018 08:07:07 GMT

@-__-, if you haven't contacted the moderator just yet, make sure you read the following

and then send a private message to the Moderator_Team with your account info and they will look into your account.

More info on contacting mods:

Spoiler

I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Re: Data over(?) > Phone number / mobile service disconnected?!!

mimmo — Fri, 02 Nov 2018 11:54:35 GMT

@-__- you could possibly try the lost stilen trick that seems to work for several situations.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

also any way to try your sim in a differnt phone isolates hardware vs account issues.