topic Re: Which day does PM start to calulate my data usage？ in Get Support

Which day does PM start to calulate my data usage？

sunshine007 — Wed, 05 Jan 2022 07:22:47 GMT

Hi,

Today is Nov 1st, but my mobile data appears disconnected. I am not sure whether I have used up my monthly plan？

I am curious which day PM calculate my data usage,from first day of each month,or from the day that I make payment.

Who can answer my question？Thanks a lot.

Candice

Re: Which day does PM start to calulate my data usage？

Anonymous — Thu, 01 Nov 2018 21:31:15 GMT

@sunshine007:

Your 30 day renewal day.

Re: Which day does PM start to calulate my data usage？

sunshine007 — Thu, 01 Nov 2018 21:34:11 GMT

Thanks. I know why I cannot connnect the 4G network？I have used too much data last month.

Candice

Re: Which day does PM start to calulate my data usage？

Anonymous — Thu, 01 Nov 2018 21:44:06 GMT

@sunshine007 wrote:
Thanks. I know why I cannot connnect the 4G network？I have used too much data last month.

Candice

That would do it.

Perhaps set up a future plan change for your next renewal and get more data if this is a common occurence.

Or get a data add-on to tie you over to your next renewal.

Re: Which day does PM start to calulate my data usage？

sulagok — Thu, 01 Nov 2018 23:38:58 GMT

The data reset or restart every time your plan resets, be it 30 days plan or 90 days plan. This will equally coincide with the day your account is charged.

Re: Which day does PM start to calulate my data usage？

stonechucker — Fri, 02 Nov 2018 00:24:10 GMT

Look for a data monitor program in your App Store or play store that will work with a 30 or 90 day cycle.

if you’re on an Android device, Data Witness PM is very easy to setup and use.

Re: Which day does PM start to calulate my data usage？

sunshine007 — Fri, 02 Nov 2018 01:15:53 GMT

I purchased a 1GB data for 2 weeks,but I still cannot connect to the mobile network. Also, my bill is not same as the price that the website displays.

Candice

Re: Which day does PM start to calulate my data usage？

Anonymous — Fri, 02 Nov 2018 02:35:00 GMT

@sunshine007 wrote:
I purchased a 1GB data for 2 weeks,but I still cannot connect to the mobile network. Also, my bill is not same as the price that the website displays.

Candice

Do you see the amount that you paid in to your account in your Available Funds? If so you didn't do the next step of actually buying the add-on. If you did then you should see it in your add-ons list further down in the overview page.

If you see it there then try restarting the phone.

Post a screenshot of your overview page and we can see what you have going on. Blank out personal info of course.

Re: Which day does PM start to calulate my data usage？

Luddite — Fri, 02 Nov 2018 02:51:55 GMT

@sunshine007 wrote:
I purchased a 1GB data for 2 weeks,but I still cannot connect to the mobile network. Also, my bill is not same as the price that the website displays.

Candice

Website is pre-tax; credit card charge includes taxes.