topic Phones deactivated in Get Support

Phones deactivated

Darren3 — Wed, 05 Jan 2022 07:22:43 GMT

Ok so I changed my plan today my plan is active but my phone don't work

Re: Phones deactivated

mimmo — Thu, 01 Nov 2018 21:17:01 GMT

What does self serve overview say?

Try the lost stolen trick via selfserve.

Re: Help me! Trying to make a self serve account

sagewolfe — Thu, 01 Nov 2018 21:29:00 GMT

Hello! I really need help. Ive had a prepaid card with Public Mobile since June. I am trying to make a self serve account so I can make changed to my plan...But when I put my number in it says its invalid?

Re: Help me! Trying to make a self serve account

Darren3 — Thu, 01 Nov 2018 22:51:32 GMT

Sorry I have no clue I'm trying to get my phone working myself

Re: Phones deactivated

Darren3 — Thu, 01 Nov 2018 22:52:59 GMT

IT says it's active but when I yet to call out it won't let me i can't even text

Re: Phones deactivated

Darren3 — Thu, 01 Nov 2018 22:54:10 GMT

I bought the $30 unlimited Canada wide talk and text and 500 mb and it's not working at all

Re: Phones deactivated

popping — Thu, 01 Nov 2018 23:06:12 GMT

@Darren3 wrote:
I bought the $30 unlimited Canada wide talk and text and 500 mb and it's not working at all

1..To isolate whether your problem is hardware related or SIM related, try your PM SIM card with your friends' or family members' phone.

2. Did you port your number from other provider to PM OR using a number from PM during activation?

3. Is your phone showing "Public Mobile"?

Re: Phones deactivated

Darren3 — Thu, 01 Nov 2018 23:29:45 GMT

What do you.mean port my number? And I changed my plan right on the public's mobile site and I've tried my sin in my girl friends phone and never worked there either it was working a few days ago I had to pay my bill I paid it but was a dollar short so I changed my plan now nothing works

Re: Phones deactivated

mimmo — Thu, 01 Nov 2018 23:33:50 GMT

@Darren3try this trick https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518

Re: Phones deactivated

Darren3 — Thu, 01 Nov 2018 23:37:03 GMT

There is still money on my account Don't hate not the problem

Re: Phones deactivated

Darren3 — Fri, 02 Nov 2018 00:05:54 GMT

And yes my phone says public mobile.. if I go on my account it says it's a active account but when I try to call out it says we are sorry you don't have a active long distance add on and I'm not even trying to call long distance and no one can call.me and no texting

Re: Phones deactivated

CS_Agent — Tue, 06 Nov 2018 15:01:49 GMT

Hi @Darren3,

We've replied to your message. Please check your inbox.

Thank you,

Syed