topic Re: No service after renewal in Get Support

No service after renewal

korentom — Wed, 05 Jan 2022 07:22:35 GMT

I recently renewed my acct but have no service. I have restarted my phone several times but no service still

Re: No service after renewal

mh1983 — Fri, 02 Nov 2018 20:17:23 GMT

The status looks okay on your account? Have you tried removing and reinserting your SIM card?

Re: No service after renewal

Robynesque — Fri, 02 Nov 2018 20:27:09 GMT

Have you tried emailing a moderator?

Re: No service after renewal

Shifralowen1 — Fri, 02 Nov 2018 20:35:46 GMT

I also have this problem

tried emailing moderator. She tried to help, asked for some info and after I gave it I didn't hear back.

Have you gotten your problem resolved?

Re: No service after renewal

Anonymous — Fri, 02 Nov 2018 21:21:57 GMT

@Shifralowen1 wrote:
I also have this problem
tried emailing moderator. She tried to help, asked for some info and after I gave it I didn't hear back.
Have you gotten your problem resolved?

@Shifralowen1

Did you try the lost/stolen feature?

Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

And while you're waiting those few minutes, I'd like to know if the phone indicates no service.

Re: No service after renewal

Robynesque — Fri, 02 Nov 2018 21:17:03 GMT

How many days ago did you send the last email? I have only had one email ignored so far, and usually it has taken 2-3 days for a moderator to get back to me. Usually they have been helpful but sometimes I had to repeat a question.

I would say wait at least 4 days just because they say that if you haven’t heard from them, and then you send another email, that it shifts your number in the queue.

Re: No service after renewal

Shifralowen1 — Sat, 03 Nov 2018 00:52:38 GMT

Problem is I was locked out of my account. I wrote down my password but for some reason it doesn't accept it and when I wanted to reset the password I spelled wrong by mistake the answer to my security question, so I got locked out.

on one hand it's good to know they take security and privacy measures so serious but on the other hand, If customer service is so terribly slow, then there should be an alternative. They should ask for a secondary phone number when signing up or even a secondary email. There has to be a better way to solve this

Re: No service after renewal

Shifralowen1 — Sat, 03 Nov 2018 00:57:40 GMT

Oh wow

I didnt know that

thats frustrating. To think I wanted to get the process moving thinking my old msg isn't showing up as a recent one, and instead I made my wait even longer 😞

thanks for letting me know though!

Re: No service after renewal

Robynesque — Sat, 03 Nov 2018 00:59:38 GMT

I know for my account I have a second phone number registered. I don’t know if you just missed this step, but it should be possible for your account too.

Robyn.

Re: No service after renewal

Robynesque — Sat, 03 Nov 2018 01:02:45 GMT

I made the same mistake but you know better now. 🦋

Re: No service after renewal

Shifralowen1 — Sat, 03 Nov 2018 01:29:05 GMT

Thank u for letting me know. Will look out for it for next time as soon as I can finally get my account unlocked.