topic Re: Error in activation and cant login in Get Support

Error in activation and cant login

johnkl1103 — Wed, 05 Jan 2022 07:22:33 GMT

I just switched over from Freedom Mobile last night, but after entering all info and during the activation, i noticed the pm website had broken html code on the screen on confirmation.

I just clicked on Finish and confirmed my credit card was billed, but i cannot login and the PM website throws me an error ( Sorry, we’re unable to verify your email address) when i try to recover the password. Seems like the website had a technical issue when i created my account and the account was never created yet still billed.

I created a service ticket but i doubt PM will respond within today before the switch over promotion ends, and i really do not wish to miss this deal,

Who should i talk or PM to get my account fixed?

Re: Error in activation and cant login

Samianauman — Thu, 06 Jul 2017 14:22:46 GMT

You need mod assistance

Send a private msg
Add
Email address
Phonenumber
Detailed explaination of issue

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Error in activation and cant login

johnkl1103 — Thu, 06 Jul 2017 14:25:16 GMT

Thank you, sent a pm to Mod

Re: Error in activation and cant login

johnkl1103 — Thu, 06 Jul 2017 14:39:45 GMT

One more thing i noticed, my old freedom mobile is still alive, so i suppose the switch over was never made either, just got billed only.

Re: Error in activation and cant login

Luddite — Thu, 06 Jul 2017 14:43:45 GMT

Since you began the process today, you will get the promo. Do send a private message as suggested. Your port-in has stalled if the FM SIM still works.

Were you trying to activate and port during the maintenance outage last night?

Re: Error in activation and cant login

johnkl1103 — Thu, 06 Jul 2017 14:47:49 GMT

didnt realize they had a downtime last night, i activated 2 lines, one was successfully switched over but the second one had this issue.

Re: Error in activation and cant login

Samianauman — Thu, 06 Jul 2017 14:49:58 GMT

They are under maintenance from few night but only at night time between 10 pm to 7 am est. Even tonight too 11pm est to 7 am.

Re: Error in activation and cant login

johnkl1103 — Thu, 06 Jul 2017 18:14:37 GMT

tagging mods just to make sure i make a record to not miss the promo.

@Shazia_K @Mary_M @Simon_O @MarieHelene_L

Thanks again