topic Re: Unable to change plan in Get Support

Unable to change plan

tackymaki — Wed, 05 Jan 2022 07:22:03 GMT

My account didn't autopay and it says my plan is expired. My service is suspended and i cannot make a payment because I have no plan. When I try to reactivate my plan it just says:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

When I go to the payment and add on page, and when i try to get a new plan (which I don't want, I want my original plan) it just shows blank boxes and I cannot change or add anything.

Re: Unable to change plan

bryclops — Wed, 31 Oct 2018 16:49:44 GMT

I'm trying to help someone that just opened up a new account with porting in their number and I'm receiving the same error message.

Re: Unable to change plan

krazykiwi — Wed, 31 Oct 2018 17:08:04 GMT

@tackymaki wrote:
My account didn't autopay and it says my plan is expired. My service is suspended and i cannot make a payment because I have no plan. When I try to reactivate my plan it just says:
Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.
When I go to the payment and add on page, and when i try to get a new plan (which I don't want, I want my original plan) it just shows blank boxes and I cannot change or add anything.

Dial 611 and add funds that way to your account.Then check your account to see if it automatically updates and makes your plan active.

Re: Unable to change plan

krazykiwi — Wed, 31 Oct 2018 17:09:12 GMT

@bryclops wrote:
I'm trying to help someone that just opened up a new account with porting in their number and I'm receiving the same error message.

Could you start a New Topic. I believe this is a different issue .

Re: Unable to change plan

krazykiwi — Wed, 31 Oct 2018 17:12:52 GMT

@tackymaki are you trying to renew your previous plan or change to a different plan?

I see you had trouble in another post signing in, have you gained access to your account?

Re: Unable to change plan

tackymaki — Wed, 31 Oct 2018 17:29:38 GMT

It says my plan is 0.00 and when i try to add the amount due it says i have available funds. Should I just add money to it?

Re: Unable to change plan

tackymaki — Wed, 31 Oct 2018 17:30:21 GMT

I managed to get into my account. I want to reactivate my old plan.

Re: Unable to change plan

krazykiwi — Wed, 31 Oct 2018 17:37:29 GMT

@tackymaki wrote:
I managed to get into my account. I want to reactivate my old plan.

It should automatically renew your old plan.

Try this, Log into your self serve account - Plans & Add-ons - Lost/Stolen Phone - Suspend service.

Log out wait a couple minute then log back in and select found phone.

Let us know if that works

Re: Unable to change plan

tackymaki — Wed, 31 Oct 2018 17:55:35 GMT

I'm not sure what happened but the option to reactivie my plan appeared and it's back to normal now. Thank you for your help!

Re: Unable to change plan

krazykiwi — Wed, 31 Oct 2018 17:58:31 GMT

Did you do the Lost/Stolen thing, it resets your account.

Glad all is good.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You