topic Re: Call add on not working in Get Support

Call add on not working

kathleenkelly — Wed, 05 Jan 2022 07:21:51 GMT

Hi. I bought a call add on that shows up in my account statement but is not working. When I try to call it says I need to add the add-on. This is is an urgent matter as I need the call feature to do two-step verification to pay bills. I’ve left two DMs with the moderator team but had no response. I included a screen shot of the account page that showed the add-on in my account but the public post won’t let me do so.

Re: Call add on not working

stonechucker — Wed, 31 Oct 2018 12:06:21 GMT

@kathleenkelly, please upload that screenshot to the community (hide personal info) to allow us here to assist you. Which add-on are you adding, and did you complete the full 2-step process to add it (1st step pay, 2nd step re-add the addon).

Re: Call add on not working

kathleenkelly — Wed, 31 Oct 2018 13:15:25 GMT

As you can see it’s the 200 minutes. And yes, I did the two step process.

Re: Call add on not working

Dunkman — Wed, 31 Oct 2018 13:51:22 GMT

@kathleenkelly

You only have a data plan, I think. You can't add a talk add on to a data only plan. You need to have some basic talk plan to add the talk add on unfortuntately.....

From the add on section, terms and conditions:

Add-Ons are available for use only with an active plan. Long distance Add-Ons require a monthly talk feature on the rate plan.

Re: Call add on not working

kathleenkelly — Wed, 31 Oct 2018 13:58:48 GMT

So I have to wait 3 months before I can have a talk feature on my phone?

Can I get a refund on the $8 add on then, as it is useless?

Re: Call add on not working

stonechucker — Wed, 31 Oct 2018 14:12:36 GMT

@kathleenkelly, in the short term, install the Fongo app and get a free number. Use that to make your calls.

Set up a future dated plan change to a plan that will include calling (and text if you want it).

Re: Call add on not working

stonechucker — Wed, 31 Oct 2018 14:13:50 GMT

@kathleenkelly, can you also click on the "Plan Detail" link, and show that screen to us? That way we can confirm exactly what the issue is?

Re: Call add on not working

Anonymous — Wed, 31 Oct 2018 14:21:48 GMT

I'm puzzled why people would get a data-only plan if that's the "phone" they want to use. I can see it if one has a landline or another phone but if it's your only device then why?

If you've only just *very* recently started the 90 day plan then the mods *might* be willing to switch you to a talk included plan. And maybe might credit you the $8 back to your account. That would be goodwill 🙂

Just adding province-wide (and texting) to what you have would only be an additional $5 total. So maybe they could credit you the $8 and use that credit to bump you up to that. But then you won't be calling outside your province without that same add-on...

Re: Call add on not working

stonechucker — Wed, 31 Oct 2018 14:44:59 GMT

@Anonymous, there are funky 'data-only' options else where. Freedom Mobile has one plan they list as Data Only, but calling and text are included with various costs/free use depending on Home and Away connections.

Muddy's the waters greatly.

Re: Call add on not working

kathleenkelly — Wed, 31 Oct 2018 14:49:29 GMT

I assumed it could receive calls and texts, as all other phones I've ever had did so. I don't ever need to send SMS messages or call anyone, and I literally only need it for dual verification requirements.

Re: Call add on not working

Anonymous — Wed, 31 Oct 2018 14:56:27 GMT

@kathleenkelly wrote:
I assumed it could receive calls and texts, as all other phones I've ever had did so. I don't ever need to send SMS messages or call anyone, and I literally only need it for dual verification requirements.

That's quite an assumption. Particularly for a pre-paid service. What other pre-paid service have you been on that does not have a voice component in the plan that allows you to receive calls?

Re: Call add on not working

kathleenkelly — Wed, 31 Oct 2018 14:59:52 GMT

Follow-up - I think the Fongo app is the answer to my problems though. Thanks team!

Re: Call add on not working

kathleenkelly — Wed, 31 Oct 2018 15:09:10 GMT

Virgin does, Fido does. Every international pre-paid plan I've ever had does (UK, Chile, South Korea). It's not a big deal, as I can use the app to solve the problem apparently.

Re: Call add on not working

stonechucker — Wed, 31 Oct 2018 15:28:27 GMT

@kathleenkelly, if you need texting, Fongo has a small monthly cost for that in the app. Hope this works well for you, if you use it as the main interface.

Re: Call add on not working

Anonymous — Wed, 31 Oct 2018 15:31:46 GMT

@kathleenkelly wrote:
Virgin does, Fido does. Every international pre-paid plan I've ever had does (UK, Chile, South Korea). It's not a big deal, as I can use the app to solve the problem apparently.

The two CDN ones you mention are pre-paid with a balance and then you consume the balance. It's effectively the same as having voice in the plan that you've pre-paid for. Not really equivalent. Here, you can opt to not have voice...at all. You did.

But yeah great you've got your workaround.

Re: Call add on not working

Chanah — Wed, 31 Oct 2018 15:35:53 GMT

Or you can go with textnow, which has free US/Canada calling and texting.

Re: Call add on not working

stonechucker — Wed, 31 Oct 2018 15:47:46 GMT

I find the textnow app difficult to use on my iPad. Really clunky interface. Not much better on the android platform either.

But yes, it's another option.