topic Re: Bill versus transaction History in Get Support

Bill versus transaction History

jpeters8 — Tue, 04 Jan 2022 10:20:40 GMT

Why was what was charged to credit card was twice as much as transaction history?

Re: Bill versus transaction History

Dunkman — Tue, 26 Oct 2021 03:07:34 GMT

@jpeters8

You do have to pay taxes above the plan's fee. But, it should not be twice the amount.

Maybe screenshot your payment history page to offer more information.

Re: Bill versus transaction History

softech — Tue, 26 Oct 2021 03:20:10 GMT

@jpeters8

how much did it charge and what was showing on the Transaction History? did you try to manually pay ? Any amount showing as Available Fund on My Account?

give us more info .. provide us some screenshots and maybe we can help

Re: Bill versus transaction History

darlicious — Tue, 26 Oct 2021 03:23:40 GMT

@jpeters8

Your transaction history minus any personal info would be helpful. What plan do you have? How much was charged to your credit card? Do the dates match with your renewal? Are you a new customer? Did you have trouble at activation? Did you do it twice because the first one seemed to fail?

Re: Bill versus transaction History

CountyDownIeUk — Tue, 26 Oct 2021 03:26:21 GMT

And what is your balance, if any?

Re: Bill versus transaction History

winterw — Tue, 26 Oct 2021 09:11:28 GMT

Maybe it didn't apply your rewards/discounts on a billing cycle? It'd help if you gave some more details and the balance because maybe it carried over last month's balance onto this balance because it was a late payment or something; ?

Re: Bill versus transaction History

darlicious — Tue, 26 Oct 2021 09:14:17 GMT

@winterw

Pm is all prepaid. So a balance can't carry over. If you don't pay ahead of time you don't get service.

Re: Bill versus transaction History

cellphoneuser1 — Tue, 26 Oct 2021 09:35:09 GMT

@winterw There's no need to pay for suspended time. The new bill date chanes automatically after reactivation.

Re: Bill versus transaction History

HALIMACS — Tue, 26 Oct 2021 10:09:54 GMT

@jpeters8

It's quite possible your credit card is displaying a mix of authorized and unauthorized charges.

The unauthorized charge (sometimes referred to as a pending charge) may drop off that section.

Re: Bill versus transaction History

t_p — Tue, 26 Oct 2021 14:26:06 GMT

@HALIMACS wrote:
@jpeters8

It's quite possible your credit card is displaying a mix of authorized and unauthorized charges.

The unauthorized charge (sometimes referred to as a pending charge) may drop off that section.

"Pending" are authorized charges. They just show as ,well, pending until they are officially posted to the transactions statement. Sometimes there could be 2 or more "pending"s for a transaction if the transaction encountered glitches when authorizations were requested and they should disappear when the charge is finally "posted".

Re: Bill versus transaction History

Yummy — Tue, 26 Oct 2021 14:47:58 GMT

Did you request plan change 'immediately'? That could cause double payment on credit card particularly if plan cost is the same but data allowance with new plan is higher.

Re: Bill versus transaction History

jpeters8 — Wed, 03 Nov 2021 21:17:13 GMT

Maybe I don't understand the billing. I am a new customer and no problem with activation. My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan. It was my first payment and I realize now it was the billing from the date I started that was on my credit card Sept 18th. I'll see what the Oct 18th bill is on my next statement. I just thought I got $10 off for doing automatic payment on my credit card. This is my statement so far if that makes sense. So will Oct 18th be $0.00?

Oct 18, 2021	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Oct 18, 2021	30-day plan/Forfait de 30 jours		$10.00	$15.00
Oct 18, 2021	Automatic Top-Up/Réapprovisionnements auto.	$11.00		$25.00
Oct 18, 2021	AutoPay Reward	$2.00		$14.00
Sep 19, 2021	$10 Referral Credit/Crédit de recommandation de 10 $	$10.00		$12.00
Sep 18, 2021	AutoPay Reward	$2.00		$2.00
Sep 18, 2021	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Sep 18, 2021	30-day plan/Forfait de 30 jours		$10.00	$15.00
Sep 18, 2021	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$25.00		$25.00

Re: Bill versus transaction History

Anonymous — Wed, 03 Nov 2021 21:43:50 GMT

@jpeters8

your plan is $25 - $2 AutoPay Reward for frist singup - $2 AutoPay Reward- $10 Referral friend one-time credit = $11 plus tax

next month your plan is $25 - $2 AutoPay Reward = $23 plus tax,

every month when you see say Automatic Top-Up that amount plus tax but tax is not show in here only at your credit card.

all is good,

Edit: when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

Re: Bill versus transaction History

softech — Wed, 03 Nov 2021 21:46:09 GMT

@jpeters8 wrote:
Maybe I don't understand the billing. I am a new customer and no problem with activation. My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan. It was my first payment and I realize now it was the billing from the date I started that was on my credit card Sept 18th. I'll see what the Oct 18th bill is on my next statement. I just thought I got $10 off for doing automatic payment on my credit card. This is my statement so far if that makes sense. So will Oct 18th be $0.00?
Oct 18, 2021 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Oct 18, 2021 30-day plan/Forfait de 30 jours $10.00 $15.00
Oct 18, 2021 Automatic Top-Up/Réapprovisionnements auto. $11.00 $25.00
Oct 18, 2021 AutoPay Reward $2.00 $14.00
Sep 19, 2021 $10 Referral Credit/Crédit de recommandation de 10 $ $10.00 $12.00
Sep 18, 2021 AutoPay Reward $2.00 $2.00
Sep 18, 2021 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Sep 18, 2021 30-day plan/Forfait de 30 jours $10.00 $15.00
Sep 18, 2021 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $25.00 $25.00

@jpeters8

They have only charge you $11 + tax on your credit card on Oct 18

Oct 18, 2021

Automatic Top-Up/Réapprovisionnements auto.

$11.00

Basically before PM charges you , they have applied $2 for Autpay for the month of Oct (Oct 18) and $10 for your Referall (already on your account since Sept 19)

Then another $2 Autopay reward for the month of Sept (that was a $2 back from the first bill on Sept which they didn't give you when you first activated). So, $14 credit.

After all the credit, they charge you $11 + tax on your credit card

If nothing change , They will charge you ~~$13 + tax~~ $23+ tax in the next renewal since you will only have one $2 Autopay credit

(update: thanks @wetcoaster for catching the typos)

The $0.00 on Oct 18 just mean after all the transactions, after the renewal on Oct 18, you do not have credit left in the Account.

Oct 18, 2021

1GB at 3G Speed/ 1Go à la vitesse 3G

$15.00

$0.00

Re: Bill versus transaction History

wetcoaster — Wed, 03 Nov 2021 21:33:50 GMT

@jpeters8 wrote:
Maybe I don't understand the billing. I am a new customer and no problem with activation. My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan. It was my first payment and I realize now it was the billing from the date I started that was on my credit card Sept 18th. I'll see what the Oct 18th bill is on my next statement. I just thought I got $10 off for doing automatic payment on my credit card. This is my statement so far if that makes sense. So will Oct 18th be $0.00?
Oct 18, 2021 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Oct 18, 2021 30-day plan/Forfait de 30 jours $10.00 $15.00
Oct 18, 2021 Automatic Top-Up/Réapprovisionnements auto. $11.00 $25.00
Oct 18, 2021 AutoPay Reward $2.00 $14.00
Sep 19, 2021 $10 Referral Credit/Crédit de recommandation de 10 $ $10.00 $12.00
Sep 18, 2021 AutoPay Reward $2.00 $2.00
Sep 18, 2021 1GB at 3G Speed/ 1Go à la vitesse 3G $15.00 $0.00
Sep 18, 2021 30-day plan/Forfait de 30 jours $10.00 $15.00
Sep 18, 2021 Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit $25.00 $25.00

That all looks like it should.

You got charged the full $25 when you signed up. Then the $2 auto-pay-on-signup and $10 for using your friend's referral code got credited to your account.

At renewal your auto-pay got credited and then the system grabbed $11 from your credit card (it will show on your statement as $11 + GST + PST (or $11+HST, depending on your province)).

On your next renewal, November 17 (it's 30days here), your $2 auto pay will be credited and $23 will be charged to your CC.

Edit: I swear there were no replies to this when I checked before hitting reply. Sorry for the echo - I'm just way too slow.

Re: Bill versus transaction History

wetcoaster — Wed, 03 Nov 2021 21:43:29 GMT

@softech wrote:
@jpeters8 wrote:
Maybe I don't understand the billing. I am a new customer and no problem with activation. My plan is $25 a month, save $2 and get a 500 MB data bonus, autopay on a 30 day plan.
If nothing change , They will charge you $13 + tax in the next renewal since you will only have one $2 Autopay credit.

@softech

Not sure if that is just a typo.... If the OP stays on the $25 plan their next renewal will be $23 + tax. (assuming that they don't get any community or referral rewards).

Re: Bill versus transaction History

softech — Wed, 03 Nov 2021 21:45:04 GMT

@wetcoaster thanks for catching that.. yes.. it was a typo . $23..

Re: Bill versus transaction History

darlicious — Wed, 03 Nov 2021 21:50:28 GMT

@jpeters8

Although both @softech and @wetcoaster have given very similar info that is correct it appears @softech had a typo when mentioning the amount that will be charged to your autopay card in November. It will be $23 as correctly typed by @wetcoaster .

Edit:

Geez talk about quick edits/replies. Oh well....