topic Re: Invalid number error in Get Support

Invalid number error

rakesh — Wed, 05 Jan 2022 07:21:43 GMT

Trying to port from FM to PM. During step 2 of activation, I enter my phone number and I get error saying number is invalid. The number is definitely valid and in use. What should I do?

Re: Invalid number error

Samianauman — Wed, 05 Jul 2017 00:37:03 GMT

Try a different browser safari or ie.

Re: Invalid number error

rakesh — Wed, 05 Jul 2017 00:38:33 GMT

Used IE. I have two numbers - one with FM and other with Chatr. Chatr number works but FM number does not.

Re: Invalid number error

Samianauman — Wed, 05 Jul 2017 00:48:32 GMT

Try on safari start from scratch.
Also use your chatr number on 1st page as a alternate number and then try freedom number on next step.
Also try different email address its usually happen when u had a past history with koodo telus or pm. That's why try a different email hopefully will fix the issue.

Re: Invalid number error

Luddite — Wed, 05 Jul 2017 00:49:38 GMT

If those ideas fail, activate the PM SIM by choosing a new number. Once your account and SIM function properly login to your account, and port-in the FM number under Change Number. It is suggested in this thread: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Alternate-Phone-Number-Regex-Help/m-p/160425/highlight/true#M27910