topic Re: Credit Card Activation Issue in Get Support

Credit Card Activation Issue

Gunphur — Wed, 05 Jan 2022 07:21:21 GMT

Hello,

I signed up with PM for myself and it worked fine, however, when i tried doing the same for my sister, the same message keeps popping up during the activation process:

Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your card provider for more information

I tried using the same credit card and a different one but neither worked and both are showing the same message. I was wondering if there was anyone that could help me with this issue. Im switching over from freedom mobile and need this fixed asap! Thank you.

Re: Credit Card Activation Issue

Nsk143 — Tue, 04 Jul 2017 03:21:28 GMT

Try ie browser or safari
Clear cache and cookie
And make sure billing address match with credit card
Also try private mode.
If nothing help then contact mod
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

Re: Credit Card Activation Issue

will13am — Tue, 04 Jul 2017 03:22:04 GMT

The activation portal is really wonky. Try clearing the browser cache, use incognito mode, see if that helps. I have used IE with success. Many have reported Safari works well.