topic Re: account # in Get Support

account #

Shady4sheeezzzy — Wed, 05 Jan 2022 07:21:20 GMT

i need my account # but it keeps saying my password is wrong

Re: account #

mimmo — Tue, 30 Oct 2018 18:39:45 GMT

Have you tried the password reset?

Re: account #

Shady4sheeezzzy — Tue, 30 Oct 2018 18:45:12 GMT

yes it says i have wrong password

Re: account #

Jarvar — Tue, 30 Oct 2018 18:47:20 GMT

Do you mean that the password from the password reset is incorrect?

Have you checked for Caps locks?

Re: account #

Shady4sheeezzzy — Tue, 30 Oct 2018 18:52:09 GMT

yes it says i gave wrong password then locked me out from trying to get it right my old password incorrect or im doing the wrong one but it was google saved to my phone

Re: account #

popping — Tue, 30 Oct 2018 19:08:42 GMT

@Shady4sheeezzzy wrote:
i need my account # but it keeps saying my password is wrong

Had you try the "Forgot your passord?" link on the login screen to reset your password?

Re: account #

Shady4sheeezzzy — Tue, 30 Oct 2018 19:08:16 GMT

yes

Re: account #

popping — Tue, 30 Oct 2018 19:09:41 GMT

@Shady4sheeezzzy wrote:
yes

Did you received a PM email to reset your password?

Re: account #

Shady4sheeezzzy — Tue, 30 Oct 2018 19:12:10 GMT

Re: account #

popping — Tue, 30 Oct 2018 19:23:14 GMT

@Shady4sheeezzzy wrote:
no

I just tried that "Forgot you password?" link on the login screen and I received the PM password email after 1 minute.

Try it again. If you do not received the PM reset password email after couple of minutes, it is time to send private message to moderator. Moderator wait time is about 48 - 72 hours.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account #

will13am — Tue, 30 Oct 2018 20:07:00 GMT

The password reset broke again and I don't think there has been any official announcement that it has been fixed. It seems to work for some accounts and not others. That was the inconsistent way before it was declared fixed.

Re: account #

Shady4sheeezzzy — Fri, 02 Nov 2018 15:02:29 GMT

same issue i need my account # but now it says my security question is wrong

Re: account #

Shady4sheeezzzy — Fri, 02 Nov 2018 17:12:29 GMT

ok it says ive got my dads bday wrong and wont let me into self serve so i can get account #

Re: account #

srlawren — Fri, 02 Nov 2018 21:05:39 GMT

@Shady4sheeezzzy please see @popping's reply earlier in this thread.