topic Re: cannot receive calls, cannot text or receive text other than iphone in Get Support

cannot receive calls, cannot text or receive text other than iphone

gordana — Wed, 05 Jan 2022 07:21:09 GMT

I joined public mobile last week, can make phones calls, but can't receive phone calls.

Also, I can only send and recieve texts from people using iphones?

How do I fix this.

I even added long distance addon (which I don't think I need given the plan), but this did not help.

Re: cannot receive calls, cannot text or receive text other than iphone

ShawnC13 — Tue, 30 Oct 2018 15:32:23 GMT

@gordana wrote:
I joined public mobile last week, can make phones calls, but can't receive phone calls.
Also, I can only send and recieve texts from people using iphones?
How do I fix this.

I even added long distance addon (which I don't think I need given the plan), but this did not help.

Sounds like you have a stuck port. You will need to contact the moderators for assistance, unfortunately it is a long wait probably 48+ hours. In the meantime you can see if your old sim is still working and use it until the port gets completed.

To send a private message to a moderator click this link. In your message please include:

- PM Phone Number

- 4 digit PIN (or at least 3 of the following to verify your identity)

- account number

- date of birth

- complete address listed on account with postal code

- email address on account

- most commonly called numbers

- alternate number listed on the account

- last payment date and amount

- last 4 digits of the credit card

-Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: cannot receive calls, cannot text or receive text other than iphone

gordana — Tue, 30 Oct 2018 15:56:21 GMT

Thanks for your help.

I have been living like this for 9 days now, no calls, no texts - am I gonna get my money back?! so frustrating!

I don't have another sim

Re: cannot receive calls, cannot text or receive text other than iphone

KMG — Tue, 30 Oct 2018 16:00:16 GMT

When you contact the Moderator Team, you can try requesting an account balance credit for the days that you have been without service. This could be applied to your next month of service. No guarantees, but worth a try.

Re: cannot receive calls, cannot text or receive text other than iphone

will13am — Tue, 30 Oct 2018 16:02:44 GMT

@gordana wrote:
Thanks for your help.

I have been living like this for 9 days now, no calls, no texts - am I gonna get my money back?! so frustrating!
I don't have another sim

If you have a stuck port, it is contingent on you to raise the concern promptly.

Re: cannot receive calls, cannot text or receive text other than iphone

popping — Tue, 30 Oct 2018 16:30:20 GMT

Re: cannot receive calls, cannot text or receive text other than iphone

popping — Tue, 30 Oct 2018 16:29:44 GMT

@gordana wrote:
Thanks for your help.

I have been living like this for 9 days now, no calls, no texts - am I gonna get my money back?! so frustrating!
I don't have another sim

You were not porting phone number from other provider. As other had recommended, send a private message to moderator for help. But moderator wait time is about 48 - 72 hours. Also ask moderator to move your start date to compensate for the days without full service.

Re: cannot receive calls, cannot text or receive text other than iphone

Rache115 — Tue, 30 Oct 2018 16:51:10 GMT

I haven’t had this isssue. I’m sure your phone is unlocked right? I set my phones up at London drugs and they were very helpful there ❤️

Re: cannot receive calls, cannot text or receive text other than iphone

gordana — Tue, 30 Oct 2018 22:37:50 GMT

No, it's unlocked.

Re: cannot receive calls, cannot text or receive text other than iphone

gordana — Tue, 30 Oct 2018 23:05:02 GMT

i feel i want to go back to Rogers after all this irresponsible f up set up

Re: cannot receive calls, cannot text or receive text other than iphone

stonechucker — Wed, 31 Oct 2018 01:21:50 GMT

If you’re going to use that language here, please leave.

Re: cannot receive calls, cannot text or receive text other than iphone

gordana — Wed, 31 Oct 2018 21:26:14 GMT

i did not ask for your call, sis

you can walk away, i won't mind

it's been 2 weeks that i can't use my plan, and noone gives a sh

Re: cannot receive calls, cannot text or receive text other than iphone

Mary_M — Fri, 02 Nov 2018 16:36:29 GMT

Hey @gordana,

thanks for getting in touch with us and for your patience!

it seems like in fact your port did not complete as the number you tried bringing over from your old provider is not active. In order to resubmit the port, you'll need to have the number reactivated. Please confirm once this is done.

If this is not possible, I can cancel the port request and assign a new number to your account (or you can do this yourself through the self-serve)

I've also sent you a private message.

Regards.

Mary

Re: cannot receive calls, cannot text or receive text other than iphone

HELP_ME — Tue, 06 Nov 2018 15:55:54 GMT

5201

Re: cannot receive calls, cannot text or receive text other than iphone

Anonymous — Tue, 06 Nov 2018 16:02:32 GMT

@HELP_ME wrote:
5201

??? Care to elaborate?