topic Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb in Get Support

Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

jdd586 — Wed, 05 Jan 2022 07:20:58 GMT

Hi I made a mistake on Friday. I need a refund, no data has been used. I need to change the 3Gb data plan for 90 days to a 1Gb add-on. Please advise

Thank you

Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

neatooo — Mon, 03 Jul 2017 04:56:14 GMT

Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

Nsk143 — Mon, 03 Jul 2017 05:27:16 GMT

More likely if you contact mod they will change your plan according to your need since you only activated few days ago. Since its prepaid plan I think they won't provide refund. But sure they can reconfigure your plan for you.

Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

jdd586 — Mon, 10 Jul 2017 15:58:57 GMT

COMPLETLY IGNORED MY question. Never received a reply.

Mary asked me for my pin etc and did not answer after that, not even to my reminder. 9 days have passed. What should I do next?

Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

Mary_M — Mon, 10 Jul 2017 16:03:10 GMT

Hey @jdd586,

thank you for taking the time to reply !

I did send you a message on Wednesday July 8th asking for your phone number as well as to validate your account, but you did not respond. Can you please view your private message and provide me with the information that was asked?

Thanks,

Mary

Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

jdd586 — Mon, 10 Jul 2017 16:05:23 GMT

I did respond right away and will respond again

Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

Mary_M — Mon, 10 Jul 2017 16:10:09 GMT

I look forward to it ! @jdd586

Re: Ordered wrong plan, I need a refund or to change the plan from 3Gb data to addon for 1gb

gulafshan — Wed, 12 Jul 2017 02:22:09 GMT

PB will absolutely refund your money in the form of PB credit, which will be applied to your account, and subtracted from your next bill payment. Be patient and contact the Moderators and they will help you. Thanks!