topic Re: Sim Card Activation : Payment error in Get Support

Sim Card Activation : Payment error

Nowazish — Wed, 05 Jan 2022 07:20:50 GMT

The payment part not working i tried all the methods for the verifying your card issue even msg the public mobile on twitter and methods they gave me still didnt work, i still get the error msg , unable to verify your card been like this for 2 days!

Re: Sim Card Activation : Payment error

Samianauman — Mon, 03 Jul 2017 01:52:13 GMT

Did you completed the activation process?
Also try a different browser and a different card if possible and if there any unit or apt number try to skip it and see if that help.

Re: Sim Card Activation : Payment error

Nowazish — Mon, 03 Jul 2017 01:53:10 GMT

I tried different browsers and everything, doesnt work

Re: Sim Card Activation : Payment error

Samianauman — Mon, 03 Jul 2017 01:55:23 GMT

Also try clear cache and cookie try smartphone browser or safari browser. Also If you have a middle name try skipping that and see if that's help s.

Re: Sim Card Activation : Payment error

Nowazish — Mon, 03 Jul 2017 01:55:09 GMT

I tried that too i tried everything trust me

Re: Sim Card Activation : Payment error

Samianauman — Mon, 03 Jul 2017 01:57:47 GMT

Did you tried activating from scratch again.
Credit card details have to match with billing details exactly. If nothing help you can buy s voucher from shoppers drug Mart goto photo section and usually there.

Re: Sim Card Activation : Payment error

Nowazish — Mon, 03 Jul 2017 02:00:55 GMT

I tried that too but not voucher ill wait till the mod msg me back

Re: Sim Card Activation : Payment error

Samianauman — Mon, 03 Jul 2017 02:03:09 GMT

Did you send a private msg already right?
If yes hopefully they will get back to you by tomorrow.

Re: Sim Card Activation : Payment error

Nowazish — Mon, 03 Jul 2017 02:04:18 GMT

I hope so

Re: Sim Card Activation : Payment error

Mary_M — Tue, 04 Jul 2017 16:33:52 GMT

Hey @Nowazish.

thank you so much for your patience !

I'll be sending you a private message within the next few minutes 🙂

Mary

Re: Sim Card Activation : Payment error

CarlosT — Tue, 04 Jul 2017 18:34:32 GMT

I am also experiencing a similar issue, I was unable to get pass the payment page, just sent @Shazia_K a PM (along with my SIM card #), @Mary_M please let me know if anything else is required from my end, I'm porting over from Freedom Mobile, thanks!

Re: Sim Card Activation : Payment error

violet0114 — Tue, 04 Jul 2017 19:08:33 GMT

same here @Mary_M

pm this morning but no answer....

Re: Sim Card Activation : Payment error

Samianauman — Tue, 04 Jul 2017 19:13:10 GMT

Keep it tight guys.
Once you msg to mod they will get back to you it's just they also have to follow rules and they have to go by numbers. Since its a huge backlog. They are trying their best to resolve all issues for all users.
Hopefully all ops will get reply back.

Re: Sim Card Activation : Payment error

violet0114 — Tue, 04 Jul 2017 20:52:18 GMT

i have no idea what take them so long and why so many people have the same issue and they still can't fix it from their end

Re: Sim Card Activation : Payment error

akhan19942 — Mon, 21 Aug 2017 22:47:45 GMT

I'm having the same issues. How can i resolve this? Tried with my VisaDebit as well as a credit card. Keep getting payment error.

Re: Sim Card Activation : Payment error

amitaroas1 — Mon, 08 Jan 2018 17:33:21 GMT

Activated phone at wow mobile. Everything went through selected plan. Got sim card and pins which covered my 67$ plan. shows my account has been suspended when i just activated it. account says balance of 68$. when i click restore plan it ask for a payment of 0 dollars which will not let me process. need helping getting my account unsuspended seeing i just activated it today January 8th , on the account it says deactivated the 7th which is impossible.

Thank you