topic Re: Forgot password and answer to security question in Get Support

Forgot password and answer to security question

jtal — Wed, 05 Jan 2022 07:20:27 GMT

How do I reset both of these? Until this happens I have no access to my account.

Re: Forgot password and answer to security question

will13am — Mon, 29 Oct 2018 14:43:23 GMT

@jtal, unfortunately you will need to reach out to the moderator team to resolve this issue. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Forgot password and answer to security question

mimmo — Mon, 29 Oct 2018 14:57:41 GMT

@jtal if you need to pay you can use vouchers via 611 or if you have a cc and know your pin you can charge your cc on file.

Mods seem to be taking 3-5 days to reply to messages.

Re: Forgot password and answer to security question

jtal — Mon, 29 Oct 2018 15:09:10 GMT

Thank you

Re: Forgot password and answer to security question

jtal — Mon, 29 Oct 2018 15:19:32 GMT

Okay, thank you.

Re: Forgot password and answer to security question

Anonymous — Mon, 29 Oct 2018 15:22:24 GMT

@jtal wrote:
Okay, thank you.

@jtal:

It's helpful to either quote or tag whoever it is you're responding to. I quoted you here and then I tagged you as well to give you the red blob in your notification icon. Either one is helpful.

Re: Forgot password and answer to security question

JVickery — Fri, 22 Feb 2019 02:44:05 GMT

Hi:
I can't seem to log into my account. I can't remember my password or the answer to my security question. Can you help me?
Jeananne

Re: Forgot password and answer to security question

popping — Fri, 22 Feb 2019 02:49:31 GMT

@JVickery wrote:
Hi:
I can't seem to log into my account. I can't remember my password or the answer to my security question. Can you help me?
Jeananne

You need to send a private message to moderator for help as described in @will13am 's post earlier on this thread.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Forgot-password-and-answer-to-security-question/m-p/291224/highlight/true#M20445

Re: Forgot password and answer to security question

ympatni — Wed, 10 Apr 2019 15:28:11 GMT

please send me new security question

Re: Forgot password and answer to security question

geopublic — Wed, 10 Apr 2019 15:48:24 GMT

@ympatni wrote:
please send me new security question

@ympatnisee the post above yours it explains what you need to do to resolve your issue.

Re: Forgot password and answer to security question

ympatni — Wed, 10 Apr 2019 15:41:31 GMT

please help

Re: Forgot password and answer to security question

Mary_M — Wed, 10 Apr 2019 15:52:30 GMT

we've received your pm - someone will get back to you shortly 🙂 @ympatni

Re: Forgot password and answer to security question

ympatni — Wed, 10 Apr 2019 15:53:25 GMT

thanks