topic Prepaid in Get Support

Prepaid

Davebarclay — Wed, 05 Jan 2022 07:20:23 GMT

I had a prepaid account but find I no longer do and my service has been cut off and they will not accept my credit card what do I do

Re: Prepaid

will13am — Mon, 29 Oct 2018 14:08:03 GMT

@Davebarclay, is this prepaid plan with Public Mobile? Credit card payment is not the only option. You can use vouchers for payment as well.

Re: Prepaid

Carld123 — Mon, 29 Oct 2018 14:11:15 GMT

How long ago did the account expire?I believe after 90 days the account is completely de deactivated..not 100 percent sure ,, one of the knowledgeable community members will know tho..

Re: Prepaid

Davebarclay — Mon, 29 Oct 2018 14:56:14 GMT

Found out credit card that public has had expired funny they dont tell you that when it happens

Re: Prepaid

Murco — Mon, 29 Oct 2018 15:00:26 GMT

You should at least get at email. Then you could update your credit card info

right away.

Re: Prepaid

Anonymous — Mon, 29 Oct 2018 15:04:07 GMT

@Davebarclay wrote:
Found out credit card that public has had expired funny they dont tell you that when it happens

I don't do auto-debits/charges anywhere. Does any service (that you've let automatically take your money) tell you by email or something that "hey we tried to take your money but your card has expired"?

Re: Prepaid

Murco — Mon, 29 Oct 2018 15:08:47 GMT

Yes. Most do.

Re: Prepaid

stonechucker — Mon, 29 Oct 2018 19:47:52 GMT

When anything expires with a date, I get a new at or befor that time. A credit card is sent at least a month ahead, if not more when expiring, so I update preapproved billing’s ahead of time.

Never rely on the service provider to tell you. They will tell you after the fact in most cases, but again, not always.