topic Re: Satisfaction with PublicMobile in Get Support

Satisfaction with PublicMobile

Pete23 — Tue, 04 Jan 2022 10:20:26 GMT

I'm new to PublicMobile, and was wondering how satisfied recurring customers are with the services they are provided!

Text/phone signal? Data signal and consistency? Rewards program? Worth the money?

Thanks in advance!

Re: Satisfaction with PublicMobile

Anonymous — Tue, 26 Oct 2021 18:44:02 GMT

@Pete23 : 100%

Welcome to Public Mobile.

Re: Satisfaction with PublicMobile

Tiprix — Tue, 26 Oct 2021 18:45:01 GMT

@Pete23

I've been a customer for 2+ years.

no issues when it comes to text/phone signal, data signal.

Rewards program is great! You get to save extra here and there while the other providers wouldn't offer such discount.

I would say absolutely worth the money.

In the end however, it depends on your budget and how you much want to spend for the product PM is offering.

Re: Satisfaction with PublicMobile

Anonymous — Tue, 26 Oct 2021 18:48:41 GMT

@Pete23

lovely at public mobile 30 day Prepaid Service No fees extra charges, enjoy your service,

General Reward Rules - Community (publicmobile.ca)

Good Luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy..

Re: Satisfaction with PublicMobile

0PX9O4 — Tue, 26 Oct 2021 18:50:27 GMT

The Telus coverage is great, and once things are set up they tend to work as they should. However, getting support in the case of problems can be bothersome and time consuming because of the lack of live support. The way I see it, that's the tradeoff involved in getting cheaper service with PM as opposed to the other prepaid brands (Lucky, Koodo, Fido, Virgin, etc).

PM's lack of eSIM and VoLTE support is also something to consider.

Re: Satisfaction with PublicMobile

Yummy — Tue, 26 Oct 2021 19:25:41 GMT

Completely satisfied.

Coverage is very wide and provided by 'big' company.

The longer you stay with the PM the less you will pay your bill.

With some effort helping others you can earn few $ rewards.

I would like if bill date is fixed instead of every 30 days.

Community assistance is top notch and that is worth being PM customer.

Re: Satisfaction with PublicMobile

thinkpink7380 — Tue, 26 Oct 2021 19:43:25 GMT

I've had excellent coverage with data and no concerns with losing calls whatsoever. I just didn't get the promised promotion but overall I'm happy with my services.

Re: Satisfaction with PublicMobile

darlicious — Tue, 26 Oct 2021 19:53:29 GMT

@Pete23

I love my phone company! Switched two accounts to pm. The first account was $480+taxes a year. It had the $40/5gb plan for the first month, the $15 plan for the second month and the $10 plan for a $0 bill for the third month (actually went to +$5!)

My second account was $420+taxes a year for local calling and text only. Went on the $40 plan promo price+ autopay $28 and whittled that down with rewards to switch to the $15 plan at one year for a $0 bill. Now I'm +$13 to +$15 depending on a few referrals that self suspend their service occasionally.

My first two referrals went from both paying $1000+ per year for their service to $156 and now $120 per year.

A few glitches here or there sometimes bad sometimes good all in all great service. Love PM!❤😃

Re: Satisfaction with PublicMobile

darlicious — Tue, 26 Oct 2021 19:55:37 GMT

@thinkpink7380

Oh....I wish I would have known that at the time I would have worked at getting that honoured for you!

Re: Satisfaction with PublicMobile

Yummy — Tue, 26 Oct 2021 19:58:02 GMT

@thinkpink7380 wrote:
I've had excellent coverage with data and no concerns with losing calls whatsoever. I just didn't get the promised promotion but overall I'm happy with my services.

You should report that here right away and I am sure guys will navigate you what to do to get them.

Re: Satisfaction with PublicMobile

darlicious — Tue, 26 Oct 2021 20:02:03 GMT

@Yummy

I think it's been 10 months. I'm pretty sure that ship has sailed but you never know....

Re: Satisfaction with PublicMobile

hTideGnow — Tue, 26 Oct 2021 20:10:22 GMT

Enjoying the service. Coverage is perfect as this is basically Telus and Bell network.

Customer Support model is different. But honest, how often we need support, so this works for me. Just need to relax and wait a bit for the support. But support from community is great. Usually, we got the answer for device issue or how to use the service quicker from the community than the support staff.

Re: Satisfaction with PublicMobile

Jackie_kelleher — Sat, 09 Mar 2024 15:40:50 GMT

Been with public for over 5 years, never had an issue with text, phone or data. For me it is well worth the money