topic @moderator_team in Get Support

@moderator_team

simbhasin27 — Wed, 05 Jan 2022 07:20:12 GMT

Hello,

For my phone number 7**-***-***2, I can not make calls. It says 8UV1 can not make calls something. Appreciate your quick response and resolution.

Thanks

Edited by ShawnC for privacy of phone number

Re: @moderator_team

simbhasin27 — Mon, 29 Oct 2018 04:12:43 GMT

Actually it says, your call can not be completed. Please check the number you have dialed

Re: @moderator_team

RobertQc — Mon, 29 Oct 2018 04:21:23 GMT

@simbhasin27

How long have you been a customer? Did you just port in or open a new account?

What plan are you on? Do you have minutes left? Does your account show active in self serve?

What happens if you call yourself?

What happens if someone calls you?

Does this happen to every single number you try to call? How many numbers did you try? What happens if you call 611?

Does your data/ mms / texting work? Are you connected to the public mobile network? Have you tried turning air plane mode on, then off?

Did you try going into self serve and marking your account as LOST/STOLEN then logging off, waiting a few minutes, logging back in and say you found your phone? (This often resets your sim)

Re: @moderator_team

Anonymous — Mon, 29 Oct 2018 04:29:59 GMT

@simbhasin27 wrote:
Actually it says, your call can not be completed. Please check the number you have dialed

Site policy requires that you not show personal information on this open forum that is readable whether logged in or not. You should edit your post.

To add to all of the above great troubleshooting questions...

Did you dial a 1 in front of the 10 digit number?

If the number is a business would you be willing to post it so others can try it out? NOT if a personal number! (or if you don't want anyone knowing you wish to talk to a particular business 🙂 )

Is the other number in service?

Re: @moderator_team

Jarvar — Mon, 29 Oct 2018 12:17:30 GMT

Welcome to Public Mobile @simbhasin27

If you need to contact a Moderator directly here are some tips on how to send them a message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Here is a link to a Public Mobile page with more information:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/251759