topic Re: Porting problem from Freedom in Get Support

Porting problem from Freedom

bask17 — Wed, 05 Jan 2022 07:20:10 GMT

Hello all,

Iam trying to port from Freedom mobile which I activated yesterday.First page no problem. SEcond page have issues-I filled in my Freedom Account number,My name on account and the alternate contact number.

It is not moving to next page when i click continue. Any help asap is much appreciated.

Thanks.

Re: Porting problem from Freedom

Samianauman — Sat, 01 Jul 2017 21:47:09 GMT

Try different alternate number also different browser
Here are a couple workarounds that I know have helped customers in the same situation as you before;

- Try clearing your browser's cache and cookies

- Try using a different browser

- Try using incognito mode

- Try activating using a tablet or a cellphone

If you try these tips you should be able to complete the activation without a problem

Re: Porting problem from Freedom

neatooo — Sat, 01 Jul 2017 21:51:03 GMT

try internet explorer after you have cleared its cache.

Re: Porting problem from Freedom

will13am — Sat, 01 Jul 2017 22:00:41 GMT

Navigating past that step is really tricky because of the mixed secure and insecure content. IE is one of the simpler browsers for navigating mixed content. However, I encountered porting failure using IE. There's been reported good success with Safari browser.

Re: Porting problem from Freedom

Samianauman — Sat, 01 Jul 2017 22:06:05 GMT

Safari and smartphone browser works pretty well.

Re: Porting problem from Freedom

bask17 — Sat, 01 Jul 2017 22:40:47 GMT

Worked in internet exporer. I also put a middle name of my previous account which caused problems. Just using first and last name helped. Thanks.

Re: Porting problem from Freedom

bask17 — Sat, 01 Jul 2017 22:46:12 GMT

Do you know when the bonus 6GB for a total of 12GB/120 days kick in? Right now I see only Booster 6gB. IS this correct or should i see 12GB as total? Thanks.

Re: Porting problem from Freedom

kentnleung — Sun, 02 Jul 2017 19:00:02 GMT

@bask17

When you are to sign up. You just need to provide 1 of the 3 options.

As per the data - it'll be added to your account after 3 days of successfully being activated. Contact a mod if you don't see the additional GB after that time

Re: Porting problem from Freedom

bask17 — Mon, 03 Jul 2017 01:30:41 GMT

Yep. 12 GB seen in 24 hours of porting for me.